Publications
Publications
- 2002
- HBS Working Paper Series
Do Better Customers Utilize Electronic Distribution Channels? The Case of PC Banking
By: Lorin M. Hitt and Frances X. Frei
Citation
Hitt, Lorin M., and Frances X. Frei. "Do Better Customers Utilize Electronic Distribution Channels? The Case of PC Banking." Harvard Business School Working Paper, No. 99-116, January 2002.