Publications
Publications
- 1999
- HBS Working Paper Series
Effective Call Center Management: Evidence from Financial Services
By: Ann Evensen, Patrick T. Harker and Frances X. Frei
Citation
Evensen, Ann, Patrick T. Harker, and Frances X. Frei. "Effective Call Center Management: Evidence from Financial Services." Harvard Business School Working Paper, No. 99-110, March 1999.