Publications
Publications
- May 1994 (Revised January 1995)
- HBS Case Collection
Warner Cable (A) and (B) (Condensed)
Abstract
The new general manager of Warner Cable's Medford, Massachusetts complex faces a number of turnaround challenges in 1985, including service deficiencies, customer complaints, high turnover, and low employee morale. By 1988 he has turned the situation around, but some employees and superiors question his turnaround style. Their concerns have broad implications for career systems at Warner. Teaching objectives include the understanding of human resource management tradeoffs in a turnaround situation, and the appropriateness of individual management styles over time as a company improves its productivity and communications.
Keywords
Organizational Change and Adaptation; Management Style; Change Management; Performance Improvement; Telecommunications Industry; Massachusetts
Citation
Sonnenfeld, Jeffrey A. "Warner Cable (A) and (B) (Condensed)." Harvard Business School Case 394-198, May 1994. (Revised January 1995.)