Publications
Publications
- November 1990 (Revised September 1991)
- HBS Case Collection
First Chicago Corp.: Global Corporate Bank (A)
Abstract
Presents the human resource challenges associated with First Chicago Corp.'s strategy in the corporate banking market. They want to maintain strong "relationships" with customers, while also developing strong investment banking capabilities. They face three problems: recruiting and keeping investment bankers, motivating "relationship managers" (RM's) (who see career success in terms of moving away from client contact and up the managerial hierarchy), and getting the investment bankers and RM's to work together.
Keywords
Organizational Change and Adaptation; Corporate Strategy; Human Resources; Commercial Banking; Banking Industry; United States
Citation
Friedman, Raymond A. "First Chicago Corp.: Global Corporate Bank (A)." Harvard Business School Case 491-058, November 1990. (Revised September 1991.)