Publications
Publications
- November 1991 (Revised June 1992)
- HBS Case Collection
AT&T: The Dallas Works (A)
Abstract
Describes the organizational challenges facing an AT&T plant a few years after the breakup of AT&T. In an effort to empower workers and to unite the factory behind change, management proposes an unusual team-based approach to driving the change. Teaching Objective: To encourage students to analyze the effectiveness of this team-based approach in driving change and empowering the workforce.
Keywords
Organizational Change and Adaptation; Change Management; Groups and Teams; Organizational Culture; Telecommunications Industry; Texas
Citation
Jick, Todd D. "AT&T: The Dallas Works (A)." Harvard Business School Case 492-023, November 1991. (Revised June 1992.)