Publications
Publications
- November 1991 (Revised June 1992)
- HBS Case Collection
AT&T: The Dallas Works (B)
Abstract
Describes the innovative use of a cross-level team as a tool for driving change at a troubled AT&T plant. After the team is disbanded, the case raises questions about the group's achievements, and about how well the organization is positioned to tackle the changes that still lie ahead. Teaching Objective: To raise issues relative to teamwork and empowerment and encourage students to examine what it takes for an organization to embrace long-term, continuous change.
Keywords
Organizational Change and Adaptation; Change Management; Groups and Teams; Telecommunications Industry; Texas
Citation
Jick, Todd D. "AT&T: The Dallas Works (B)." Harvard Business School Case 492-024, November 1991. (Revised June 1992.)