Publications
Publications
- October 1979 (Revised March 1995)
- HBS Case Collection
Note on the Management of Queues
Abstract
Contains four sections: 1) measuring the performance of queuing systems; 2) types of queuing systems; 3) the behavior of simple systems (elementary queuing theory); and 4) the management of queues (including a discussion of their psychology).
Keywords
Citation
Maister, David H. "Note on the Management of Queues." Harvard Business School Background Note 680-053, October 1979. (Revised March 1995.)