Publications
Publications
- April 1984 (Revised November 1988)
- HBS Case Collection
Statistical Quality Control for Process Improvement
Abstract
Describes systematic methods for process debugging and improvement, based on statistical quality control. Examples are from manufacturing settings, but techniques are also useful for services and sales, and to quantity improvement as well as quality improvement.
Keywords
Citation
Bohn, Roger E. "Statistical Quality Control for Process Improvement." Harvard Business School Background Note 684-068, April 1984. (Revised November 1988.)