Publications
Publications
- November 1989 (Revised January 1990)
- HBS Case Collection
Paul Revere Insurance Co. (C): Competing For the Baldrige Award--The Malcolm Baldrige National Quality Award Exercise
Abstract
The Malcolm Baldrige National Quality Award requires firms to submit applications that conform to a rigorous quality-assessment system. This case consists of several parts of a service company's 1988 Baldrige application together with material from the Malcolm Baldrige National Quality Award Examiner Application Scorebook. Students learn how the Baldrige Quality Assessment System is designed and how to score an actual application, yielding insights about how to organize and manage a company's quality-improvement efforts.
Keywords
Citation
Hart, Christopher. "Paul Revere Insurance Co. (C): Competing For the Baldrige Award--The Malcolm Baldrige National Quality Award Exercise." Harvard Business School Case 690-002, November 1989. (Revised January 1990.)