Publications
Publications
- November 1992
- HBS Case Collection
PPG: Developing a Self-Directed Work Force (A)
By: David A. Garvin and Norman Klein
Abstract
PPG has built a state-of-the-art glass plant in Berea, Kentucky. The plant is pursuing the goal of a "self-directed workforce." The case describes the progress to date and the unresolved issues faced by management. These include questions about shift rotation, promotion opportunities, employee evaluation and supervision, the role of employees in policy setting, and whether or not to introduce a system of peer review. Explores the process of creating a self-directed workforce, the underlying theoretical model, and the difficulties and tensions inherent in that approach.
Keywords
Employees; Employee Relationship Management; Organizational Culture; Managerial Roles; Management Style
Citation
Garvin, David A., and Norman Klein. "PPG: Developing a Self-Directed Work Force (A)." Harvard Business School Case 693-020, November 1992.