Publications
Publications
- September 1993 (Revised January 1994)
- HBS Case Collection
Habitat for Humanity International
Abstract
Habitat for Humanity, a not-for-profit, volunteer-based home builder, is coping with years of rapid growth and success. They now face a series of options to continue their successful course and must make corresponding organizational adjustments. Teaching objectives involve applying lessons learned in the Service Management course to this unique organization: specifically, can they think of themselves as a customer-focused organization and maintain their mission and culture, what are their best options for strategic growth, and how do they mobilize human resources and a headquarters organization at a grassroots nonprofit?
Keywords
Organizational Change and Adaptation; Nonprofit Organizations; Growth Management; Housing; Service Industry; United States
Citation
Loveman, Gary W. "Habitat for Humanity International." Harvard Business School Case 694-038, September 1993. (Revised January 1994.)