Publications
Publications
- April 2000 (Revised June 2000)
- HBS Case Collection
Everdream
Abstract
Silicon Valley start-up Everdream wants to turn the provision of PCs to small business into a turnkey service including excellent 24/7 support. This case explores what this will take by focusing on the question of what, if anything, Everdream can guarantee.
Keywords
Service Delivery; Information Infrastructure; Business Startups; Computer Industry; Service Industry; California
Citation
Hallowell, Roger H., and Christina L. Darwall. "Everdream." Harvard Business School Case 800-251, April 2000. (Revised June 2000.)