Publications
Publications
- June 2001 (Revised June 2001)
- HBS Case Collection
Process Improvement Template
Abstract
Managers are often confronted with the challenge of improving critical business processes so that their efforts are not merely ad hoc. This note provides a template by which improvement efforts are converted from unstructured efforts to bona fide, hypothesis-testing experiments that lead not only to process improvement but to the creation of broader and deeper understanding of how the process works. This is a tool for system improvement, learning, and creation of learning systems.
Keywords
Citation
Spear, Steven J. "Process Improvement Template." Harvard Business School Background Note 601-186, June 2001. (Revised June 2001.)