Publications
Publications
- August 2001 (Revised March 2003)
- HBS Case Collection
PassAct, Inc.
Abstract
PassAct is a virtual distributor for high-tech R&D components and products, taking orders from researchers within companies, passing them on to appropriate suppliers, and monitoring fulfillment. Customers order from a Web-based catalog with built-in work-flow capabilities. PassAct works with suppliers to integrate their products into this catalog and to use the Internet to transmit order-related information. PassAct itself holds no inventory and adds value by presenting a comprehensive digital catalog and by providing services related to finding and ordering products. PassAct is making significant changes to its revenue model by charging customers and suppliers for services that were previously free. The company wonders how much to charge for these services and what the implications will be.
Keywords
Citation
McAfee, Andrew P. "PassAct, Inc." Harvard Business School Case 602-026, August 2001. (Revised March 2003.)