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  • September 2001 (Revised July 2002)
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Fraud Prevention at Omni Bank

By: Frances X. Frei and Hanna Rodriguez-Farrar
  • Format:Print
  • | Pages:15
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Abstract

Omni Bank is undergoing a merger and has two important decisions ahead. First, should it enforce the use of its model-driven approach to interacting with customers at the recently acquired Friends Savings and Loan branches. Friends has a culture of personal touch with its customers and there will likely be resistance to impersonal changes. However, the impersonal models are much better at detecting fraud, which is increasing in the banking industry. The second decision is whether to use biometrics to help prevent fraud. Biometrics, such as eye and finger scans, can virtually wipe out certain types of fraud, but its implementation has serious consequences in terms of managing customer relationships.

Keywords

Mergers and Acquisitions; Business Model; Crime and Corruption; Customer Relationship Management; Decisions; Banks and Banking; Banking Industry

Citation

Frei, Frances X., and Hanna Rodriguez-Farrar. "Fraud Prevention at Omni Bank." Harvard Business School Case 602-068, September 2001. (Revised July 2002.)
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About The Author

Frances X. Frei

Technology and Operations Management
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  • Storytelling That Drives Bold Change By: Frances X. Frei and Anne Morriss
  • Move Fast and Fix Things: The Trusted Leader's Guide to Solving Hard Problems By: Frances X. Frei and Anne Morriss
  • Bringing Ideas to Life: The Story of Paul English By: Youngme Moon, Frances X. Frei and F. Katelynn Boland
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