Publications
Publications
- May 2002
- HBS Case Collection
Exporting IT-Enabled Services from Developing Countries
Abstract
Explores the phenomenon of IT-enabled services (ITES) exports from developing countries. Reviews the business and technical drivers of this phenomenon, describes major segments of the industry, discusses key challenges facing these firms, and profiles seven ITES firms.
Keywords
Citation
Kennedy, Robert E., and Lisa Lewis. "Exporting IT-Enabled Services from Developing Countries." Harvard Business School Background Note 702-064, May 2002.