Publications
Publications
- December 2002 (Revised February 2003)
- HBS Case Collection
Mount Auburn Hospital: Physician Order Entry
Abstract
Mount Auburn Hospital is preparing to introduce a physician order entry (POE) system throughout the hospital, starting with the labor and delivery ward. POE systems replace paper-based and oral medication ordering processes with an information system; the physician uses the system to enter medication orders, which are then transferred to the hospital's pharmacy. This is Mount Auburn's first experience with POE systems, and the implementation team must determine how best to introduce the technology to the physicians and other personnel who will use it.
Keywords
Change Management; Service Delivery; Information Technology; Health Care and Treatment; Innovation and Invention; Health Industry
Citation
McAfee, Andrew P., Sarah MacGregor, and Michael Benari. "Mount Auburn Hospital: Physician Order Entry." Harvard Business School Case 603-060, December 2002. (Revised February 2003.)