Publications
Publications
  • April 2003
  • Case
  • HBS Case Collection

IBM Canada: Global Services (A)

By: Michael L. Tushman, David Kiron and Wendy Smith
  • Format:Print
  • | Pages:17
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Abstract

IBM Canada Global Services is losing shares in a stagnant information technology market. A new leader must overcome a senior team rife with internal conflict and change internal processes to drive innovation streams. The leader struggles to build an ambidextrous structure and senior team.

Keywords

Leading Change; Organizational Change and Adaptation; Change Management; Management Teams; Innovation and Management; Conflict Management; Groups and Teams; Service Industry; Canada

Citation

Tushman, Michael L., David Kiron, and Wendy Smith. "IBM Canada: Global Services (A)." Harvard Business School Case 403-070, April 2003.

About The Author

Michael L. Tushman

Organizational Behavior
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