Publications
Publications
- June 2004 (Revised September 2006)
- HBS Case Collection
Business Intelligence Software at SYSCO
Abstract
The large food service company SYSCO has decided to purchase business intelligence (BI) software, a technology intended to provide superior monitoring and analysis capabilities. Twila Day, assistant vice president of technology and applications, is in charge of the BI project and must determine exactly how much software to buy. She must also plan the BI implementation throughout the company. After conferring with Business Objects, the BI application's vendor, SYSCO has decided initially to configure the software and train employees to address only a limited set of questions.
Keywords
Change Management; Information Technology; Applications and Software; Decision Making; Management Systems; Distribution Industry; Food and Beverage Industry
Citation
McAfee, Andrew P., and Alison Berkley Wagonfeld. "Business Intelligence Software at SYSCO." Harvard Business School Case 604-080, June 2004. (Revised September 2006.)