Publications
Publications
- January 2005 (Revised August 2007)
Letter Writing Exercise
By: Frances X. Frei and Hanna Rodriguez-Farrar
Abstract
Provides an opportunity for students to experience first-hand how service companies respond to customer feedback. The corresponding module note further describes the exercise.
Keywords
Citation
Frei, Frances X., and Hanna Rodriguez-Farrar. "Letter Writing Exercise." Harvard Business School Exercise 605-056, January 2005. (Revised August 2007.)