Publications
Publications
- 1996
- Advancing Service Quality: A Global Perspective
Integrating Strategy Research to Explain a Competitive Phenomenon in Labor-Dependant Services
Citation
Hallowell, Roger. "Integrating Strategy Research to Explain a Competitive Phenomenon in Labor-Dependant Services." In Advancing Service Quality: A Global Perspective, edited by Bo Edvardsson. New York: International Service Quality Association, 1996.