Publications
Publications
- October 2006
- HBS Case Collection
Lean at Wipro Technologies
Abstract
Wipro Technologies, a rapidly growing software services firm based in India, decided to use principles from the Toyota Production System (also known as lean) to fundamentally change their operating model. Looks at why Wipro chose to use lean and how they went about implementing it in a novel context such as this. Provides detail of Wipro's internal and external environment, which was necessitating the change (shift from delivering a low-cost product to providing a business solution). Also, explores whether this new approach can lead to a substantial competitive advantage.
Keywords
Organizational Change and Adaptation; Competitive Advantage; Applications and Software; Operations; Information Technology Industry; India
Citation
Upton, David M., and Bradley R. Staats. "Lean at Wipro Technologies." Harvard Business School Case 607-032, October 2006.