Publications
Publications
- September 2007
- HBS Case Collection
Vendor Compliance at Geoffrey Ryans (A)
Abstract
Geoffrey Ryans, a regional department store, faced two major issues relating to its retail furniture line: a large percentage of stock received from East Asian vendors was not in sellable condition, and furniture pieces had high customer return rates. Discusses different options for the Shipment Quality Group, including the use of vendor scorecards and product quality checks in the furniture division. Before agreeing on any particular course of action, the Shipment Quality Group must also consider the implications of any changes on their East Asian vendor core.
Keywords
Citation
Kulp, Susan L., Nicole DeHoratius, and Zahra Kanji. "Vendor Compliance at Geoffrey Ryans (A)." Harvard Business School Case 108-022, September 2007.