Publications
Publications
- March 1990
- HBS Case Collection
OTISLINE (B)
Abstract
Provides a brief update about the OTISLINE application and service center concept. Includes discussions of the chairman's perception of the impact of OTISLINE on customer service and the field organization's response to the OTISLINE service. Includes a description of a 1989 pilot program for the introduction of radio frequency-based, hand-held terminals to field mechanics. Finally, the chairman of Otis offers what he believes will be the next OTISLINE success story at Otis Elevator Co.
Keywords
Citation
Balaguer, Nancy S. "OTISLINE (B)." Harvard Business School Supplement 190-149, March 1990.