Publications
Publications
- January 2010 (Revised February 2010)
- HBS Case Collection
IBM Retail Business Assessment at Dillard's, Inc.: Managing Staffing Levels to Improve Conversion (CW)
Abstract
IBM consultants are convinced that there is a positive relationship with staffing levels and conversion rate. How should Dillard's, a large department store chain, use this insight to manage their staffing levels?
Keywords
Citation
Ton, Zeynep. "IBM Retail Business Assessment at Dillard's, Inc.: Managing Staffing Levels to Improve Conversion (CW)." Harvard Business School Spreadsheet Supplement 610-707, January 2010. (Revised February 2010.)