Publications
Publications
- July 1991 (Revised July 1993)
- HBS Case Collection
Alliant Health System: A Vision of Total Quality
Abstract
Alliant has been a leader in the health care industry in implementing total quality management. After five years, however, they do not have much to show for their efforts except a "foundation" of quality attitudes and processes. The case discusses their plans to "jump start" the quality program by implementing a new information systems strategy. Teaching purposes: Implementation issues in total quality management and the role of I/T in executing strategic change.
Keywords
Quality; Management Practices and Processes; Information Technology; Health Care and Treatment; Health Industry
Citation
Linder, Jane C. "Alliant Health System: A Vision of Total Quality." Harvard Business School Case 192-003, July 1991. (Revised July 1993.)