Publications
Publications
- September 2011
- HBS Case Collection
Narayana Hrudayalaya Heart Hospital
By: Tarun Khanna and Tanya Bijlani
Abstract
Narayana Hrudayalaya (NH) is one of the world's busiest heart hospitals, where surgeons perform 30-35 complex cardiac surgeries daily. With an average cost of $1,800 per surgery, the hospital treats patients at affordable prices, and does not turn away even the poorest of the poor. The hospital's high volumes provide economies of scale that keep costs low, and offer surgeons greater experience, thereby resulting in high quality. NH utilizes its resources, including its equipment and infrastructure, as well as the time of its doctors and residents, optimally, further pushing costs down. The Yeshasvini insurance scheme, conceptualized by Dr. Devi Shetty, founder of NH, provides members of farming cooperatives access to cashless treatment in over 350 hospitals across the state of Karnataka.
Keywords
Buildings and Facilities; Experience and Expertise; Cost Management; Insurance; Health Care and Treatment; Resource Allocation; Time Management; Emerging Markets; Infrastructure; Cooperative Ownership; Quality; Social Enterprise; Health Industry; Karnataka
Citation
Khanna, Tarun, and Tanya Bijlani. "Narayana Hrudayalaya Heart Hospital." Harvard Business School Video Supplement 712-802, September 2011.