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  • January–February 2014
  • Article
  • Harvard Business Review

IDEO's Culture of Helping

By: Teresa Amabile, Colin M. Fisher and Julianna Pillemer
  • Format:Print
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Abstract

Leaders can do few things more important than encouraging helping behavior within their organizations. In the highest-performing companies, it is a norm that colleagues support one another's efforts to do the best work they can. That has always been true for efficiency reasons, but collaborative helping becomes even more vital in an era of knowledge work, when positive business outcomes depend on high creativity in often very complex projects. A help-friendly organization has to be actively nurtured, however, because helpfulness among colleagues does not arise automatically: competition, pride, or distrust may get in the way. The trickiness of this management challenge—to increase a discretionary behavior that by definition must be inspired—makes all the more impressive what the design firm IDEO has already achieved. Its help-seeking and help-giving culture is behind the firm's success. But how has IDEO managed to make helping the norm? To answer this question, the authors spent two years observing, interviewing people, and conducting surveys at one office of the firm. They discovered four keys to building a help-friendly organization that leaders of other organizations could learn and apply to similar effect.

Keywords

Management Style; Behavior; Attitudes; Organizational Culture; Relationships; Social and Collaborative Networks

Citation

Amabile, Teresa, Colin M. Fisher, and Julianna Pillemer. "IDEO's Culture of Helping." Harvard Business Review 92, nos. 1-2 (January–February 2014): 54–61.
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About The Author

Teresa M. Amabile

Entrepreneurial Management
→More Publications

More from the Authors

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    The Undervalued Power of Self-relevant Research: The Case of Researching Retirement While Retiring

    By: Teresa M. Amabile and Douglas T. (Tim) Hall
    • January–February 2021
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    How to Help (Without Micromanaging)

    By: Colin M. Fisher, Teresa M. Amabile and Julianna Pillemer
More from the Authors
  • What Do I Make of the Rest of My Life? Global and Quotidian Life Construal across the Retirement Transition By: Jeff Steiner and Teresa M. Amabile
  • The Undervalued Power of Self-relevant Research: The Case of Researching Retirement While Retiring By: Teresa M. Amabile and Douglas T. (Tim) Hall
  • How to Help (Without Micromanaging) By: Colin M. Fisher, Teresa M. Amabile and Julianna Pillemer
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