Publications
Publications
  • February 1996
  • Case
  • HBS Case Collection

Indianopolis: Implementing Competition in City Services

By: William J. Bruns Jr. and Roger Atherton
  • Format:Print
  • | Pages:19
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Abstract

Mayor Stephen Goldsmith of Indianapolis introduces competition to provide city services and implementation of new bidding procedures and work practices in the Department of Transportation. Exhibits show how work methods changed and work control procedures control work and costs.

Keywords

Competition; Business Strategy; Welfare; Transportation; Change; Cost Management; Service Industry

Citation

Bruns, William J., Jr., and Roger Atherton. "Indianopolis: Implementing Competition in City Services." Harvard Business School Case 196-099, February 1996.

About The Author

William J. Bruns

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