Publications
Publications
- February 1996
- HBS Case Collection
Indianopolis: Implementing Competition in City Services
By: William J. Bruns Jr. and Roger Atherton
Abstract
Mayor Stephen Goldsmith of Indianapolis introduces competition to provide city services and implementation of new bidding procedures and work practices in the Department of Transportation. Exhibits show how work methods changed and work control procedures control work and costs.
Keywords
Citation
Bruns, William J., Jr., and Roger Atherton. "Indianopolis: Implementing Competition in City Services." Harvard Business School Case 196-099, February 1996.