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  • November 2016
  • Supplement
  • HBS Case Collection

United Airlines Operations

By: Ryan W. Buell, Willy C. Shih and Michael W. Toffel
  • Format:Video
  • | Language:English
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Abstract

This video is a collection of clips that highlight aspects of United Airlines' operations

Keywords

Service; Service Delivery; Service Management; Service Operations; Service Quality; Operating Systems; Operational Complexity; Operational Disruptions; Operational Effectiveness; Operational Efficiency; Air Transportation; Operations; Air Transportation Industry

Citation

Buell, Ryan W., Willy C. Shih, and Michael W. Toffel. "United Airlines Operations." Harvard Business School Multimedia/Video Supplement 617-704, November 2016.
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About The Authors

Ryan W. Buell

Technology and Operations Management
→More Publications

Willy C. Shih

Technology and Operations Management
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Michael W. Toffel

Technology and Operations Management
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More from the Authors
  • Geely SEA: New Electric Vehicle Platforms By: Willy C. Shih and Shu Lin
  • Do Management System Standards Indicate Superior Performance? Evidence from the OHSAS 18001 Occupational Health and Safety Standard By: Kala Viswanathan, Matthew S. Johnson and Michael W. Toffel
  • Intenseye: Powering Workplace Health and Safety with AI By: Michael W. Toffel and Youssef Abdel Aal
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