Publications
Publications
- October 2018
- HBS Case Collection
Innovation at the Utility: Consolidated Edison's Experience
By: Martha Crawford, Andrew Serpa and Jon Wofsy
Abstract
In 2014, regulators in New York State released a bold vision for the future of the electric utility industry to try and stay ahead of larger trends of rising customer expectations, stagnant load growth, and climate change. In response, Con Edison created a Utility of the Future Team to help guide the organizational shifts and technology investments that would be required to meet the new regulations and satisfy an internal desire to innovate. By 2018, the Utility of the Future Team had achieved some early wins, but still had plenty of work left to do. In the summer of 2018 one key decision the team grappled with was whether it was the right time to invest in blockchain technology.
Keywords
Blockchain; Utilities; Consolidated Edison; Regulated Monopolies; Electricity Distribution; Innovation Strategy; Organizational Design; Energy; Energy Generation; Utilities Industry; Energy Industry
Citation
Crawford, Martha, Andrew Serpa, and Jon Wofsy. "Innovation at the Utility: Consolidated Edison's Experience." Harvard Business School Case 319-043, October 2018.