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July 31, 2019
Blog Post
NRF.com (blog)
Customer Centricity: Easy to Talk About, Hard to Implement: 3 Keys to Closing the Gap Between the Theory and the Reality of Putting the Customer First
By:
Jeffrey F. Rayport
Format:
Electronic
ShareBar
Keywords
Customer Experience
;
Customer Engagement
;
Retail Industry
Citation
Rayport, Jeffrey F.
"Customer Centricity: Easy to Talk About, Hard to Implement: 3 Keys to Closing the Gap Between the Theory and the Reality of Putting the Customer First."
NRF.com (blog)
(July 31, 2019).
https://nrf.com/blog/customer-centricity-easy-talk-about-hard-implement
.
Read Now
About The Author
Jeffrey F. Rayport
Entrepreneurial Management
→
More Publications
More from the Author
March 2022
Faculty Research
Anomalie (C) – An Interview with Leslie Voorhees
By:
Jeffrey F. Rayport
and Thomas O. Jones
February 2022 (Revised June 2022)
Faculty Research
Resident 2020
By:
Jeffrey F. Rayport
and Thomas O. Jones
30 Nov 2021
Faculty Research
TikTok: Super App or Supernova?
By:
Jeffrey F. Rayport
and Brian Kenny
More from the Author
Anomalie (C) – An Interview with Leslie Voorhees
By: Jeffrey F. Rayport and Thomas O. Jones
Resident 2020
By: Jeffrey F. Rayport and Thomas O. Jones
TikTok: Super App or Supernova?
By: Jeffrey F. Rayport and Brian Kenny