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July 31, 2019
Blog Post
NRF.com (blog)
Customer Centricity: Easy to Talk About, Hard to Implement: 3 Keys to Closing the Gap Between the Theory and the Reality of Putting the Customer First
By:
Jeffrey F. Rayport
Format:
Electronic
ShareBar
Keywords
Customer Experience
;
Customer Engagement
;
Retail Industry
Citation
Rayport, Jeffrey F.
"Customer Centricity: Easy to Talk About, Hard to Implement: 3 Keys to Closing the Gap Between the Theory and the Reality of Putting the Customer First."
NRF.com (blog)
(July 31, 2019).
https://nrf.com/blog/customer-centricity-easy-talk-about-hard-implement
.
Read Now
About The Author
Jeffrey F. Rayport
Entrepreneurial Management
→
More Publications
More from the Author
March 2024 (Revised March 2024)
Faculty Research
Supercell: Clash of Plans, Restructuring the Mobile Game Development Company
By:
Jeffrey F. Rayport
and George Gonzalez
February 2024
Faculty Research
FIGS: Scrubbing the Status Quo
By:
Jeffrey F. Rayport
and Nicole Tempest Keller
18 Jul 2023
Faculty Research
Jeffrey Rayport on Product Market Fit, Profit Market Fit and Whiplash, and More
By:
Jeffrey F. Rayport
and Doug Levin
More from the Author
Supercell: Clash of Plans, Restructuring the Mobile Game Development Company
By: Jeffrey F. Rayport and George Gonzalez
FIGS: Scrubbing the Status Quo
By: Jeffrey F. Rayport and Nicole Tempest Keller
Jeffrey Rayport on Product Market Fit, Profit Market Fit and Whiplash, and More
By: Jeffrey F. Rayport and Doug Levin