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July 31, 2019
Blog Post
NRF.com (blog)
Customer Centricity: Easy to Talk About, Hard to Implement: 3 Keys to Closing the Gap Between the Theory and the Reality of Putting the Customer First
By:
Jeffrey F. Rayport
Format:
Electronic
ShareBar
Keywords
Customer Experience
;
Customer Engagement
;
Retail Industry
Citation
Rayport, Jeffrey F.
"Customer Centricity: Easy to Talk About, Hard to Implement: 3 Keys to Closing the Gap Between the Theory and the Reality of Putting the Customer First."
NRF.com (blog)
(July 31, 2019).
https://nrf.com/blog/customer-centricity-easy-talk-about-hard-implement
.
Read Now
About The Author
Jeffrey F. Rayport
Entrepreneurial Management
→
More Publications
More from the Author
January 2023 (Revised April 2023)
Faculty Research
Cobalt Robotics: Scaling Workplace Robotics
By:
Jeffrey F. Rayport
, Nicole Tempest Keller and Kyung Keun Park
January 2023 (Revised March 2023)
Faculty Research
OhmConnect: Energizing the Future
By:
Jeffrey F. Rayport
, Jennifer Fonstad and Nicole Tempest Keller
January–February 2023
Harvard Business Review
The Overlooked Key to a Successful Scale-Up
By:
Jeffrey F. Rayport
, Davide Sola and Martin Kupp
More from the Author
Cobalt Robotics: Scaling Workplace Robotics
By: Jeffrey F. Rayport, Nicole Tempest Keller and Kyung Keun Park
OhmConnect: Energizing the Future
By: Jeffrey F. Rayport, Jennifer Fonstad and Nicole Tempest Keller
The Overlooked Key to a Successful Scale-Up
By: Jeffrey F. Rayport, Davide Sola and Martin Kupp