Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
Publications
Publications
  • 2021
  • Working Paper
  • HBS Working Paper Series

Soliciting Advice Rather Than Feedback Yields More Developmental, Critical, and Actionable Input

By: Hayley Blunden, Jaewon Yoon, Ariella S. Kristal and Ashley Whillans
  • Format:Print
  • | Language:English
  • | Pages:64
ShareBar

Abstract

Asking for feedback is a popular way to solicit third-party input at work. However, feedback seeking is only weakly related to performance, and employees often report that the feedback that they receive is unhelpful. Addressing this discrepancy, across six studies (N=2,014), we illuminate a suboptimal feedback-seeking-and-giving process, in which requesters’ typical input-seeking strategies hinder providers from delivering the type of input that requesters desire. Across two studies, we find that most input seekers desire developmental (i.e. critical and actionable) comments to improve their performance, and most often seek out this information by asking for “feedback.” Yet, a request for “feedback” limits the criticality and actionability of providers’ insight because it fails to increase their future orientation. Critically, we observe a simple yet powerful alternative: feedback seekers can ask for “advice” instead. Across four studies, including a field experiment, we find that input is more developmental (more critical and actionable) when providers are asked to give advice (versus feedback)—due to a greater future focus. Together, these data suggest that framing an input request as advice seeking is a promising way to better align feedback-seekers’ information-seeking strategies with their communication goals.

Keywords

Feedback; Advice; Personal Development; Future Focus; Evaluative Mindset; Performance; Personal Development and Career

Citation

Blunden, Hayley, Jaewon Yoon, Ariella S. Kristal, and Ashley Whillans. "Soliciting Advice Rather Than Feedback Yields More Developmental, Critical, and Actionable Input." Harvard Business School Working Paper, No. 20-021, August 2019. (Revised April 2021.)

Supplemental Information

https://osf.io/v3c4k/
  • Read Now

About The Author

Ashley V. Whillans

Negotiation, Organizations & Markets
→More Publications

More from the Authors

    • July 2022
    • Journal of Experimental Social Psychology

    The Developmental Origins and Behavioral Consequences of Attributions for Inequality

    By: Antonya Marie Gonzalez, Lucia Macchia and Ashley V. Whillans
    • May 2022
    • Lancet Public Health

    Policy Stringency and Mental Health During the COVID-19 Pandemic: A Longitudinal Analysis of Data from 15 Countries

    By: Lara B. Aknin, Bernardo Andretti, Rafael Goldszmidt, John F. Helliwell, Anna Petherick, Jan-Emmanuel De Neve, Elizabeth W. Dunn, Daisy Fancourt, Elkhonon Goldberg, Sarah P. Jones, Ozge Karadag, Elie Karam, Richard Layard, Shekhar Saxena, Emily Thornton, Ashley Whillans and Jamil Zaki
    • March 2022 (Revised April 2022)
    • Faculty Research

    Innovation at Moog Inc.

    By: Brian J. Hall, Ashley V. Whillans, Davis Heniford, Dominika Randle and Caroline Witten
More from the Authors
  • The Developmental Origins and Behavioral Consequences of Attributions for Inequality By: Antonya Marie Gonzalez, Lucia Macchia and Ashley V. Whillans
  • Policy Stringency and Mental Health During the COVID-19 Pandemic: A Longitudinal Analysis of Data from 15 Countries By: Lara B. Aknin, Bernardo Andretti, Rafael Goldszmidt, John F. Helliwell, Anna Petherick, Jan-Emmanuel De Neve, Elizabeth W. Dunn, Daisy Fancourt, Elkhonon Goldberg, Sarah P. Jones, Ozge Karadag, Elie Karam, Richard Layard, Shekhar Saxena, Emily Thornton, Ashley Whillans and Jamil Zaki
  • Innovation at Moog Inc. By: Brian J. Hall, Ashley V. Whillans, Davis Heniford, Dominika Randle and Caroline Witten
ǁ
Campus Map
Harvard Business School
Soldiers Field
Boston, MA 02163
→Map & Directions
→More Contact Information
  • Make a Gift
  • Site Map
  • Jobs
  • Harvard University
  • Trademarks
  • Policies
  • Accessibility
  • Digital Accessibility
Copyright © President & Fellows of Harvard College