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  • July 2019
  • Article
  • Harvard Business Review: The Big Idea

The Elements of a Good Company Apology

By: Sandra J. Sucher and Shalene Gupta
  • Format:Electronic
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Citation

Sucher, Sandra J., and Shalene Gupta. "The Elements of a Good Company Apology." Special Issue on Broken Trust. Harvard Business Review: The Big Idea (July 2019).
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About The Author

Sandra J. Sucher

General Management
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    The Impact of Layoffs: Malika Amrani

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    • November 2021
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    By: Sandra J. Sucher, Gamze Yucaoglu, Shalene Gupta and Fares Khrais
More from the Authors
  • Michelin’s Green Gold Bahia Program: Leaving With Grace By: Sandra J. Sucher, Shalene Gupta and Susan J. Winterberg
  • The Impact of Layoffs: Malika Amrani By: Sandra J. Sucher
  • The NCB Capital Turnaround: Waking the Sleeping Giant By: Sandra J. Sucher, Gamze Yucaoglu, Shalene Gupta and Fares Khrais
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