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Publications
Publications
  • May–June 2000
  • Article
  • Harvard Business Review

Exploding the Self-Service Myth

By: Y. Moon and F. Frei
  • Format:Print
  • | Pages:2
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Citation

Moon, Y., and F. Frei. "Exploding the Self-Service Myth." Harvard Business Review 78, no. 3 (May–June 2000): 26–27.
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About The Authors

Youngme Moon

General Management
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Frances X. Frei

Technology and Operations Management
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More from the Authors

    • February 2022
    • Faculty Research

    Paul Polman

    By: Elizabeth A. Keenan, Youngme Moon and Susie Ma
    • January 2022
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    Bee-ing Better at Bombas

    By: Elizabeth A. Keenan, Youngme Moon and John Masko
    • June 2021
    • Faculty Research

    Bozoma Saint John: Leading with Authenticity and Urgency

    By: Frances X. Frei, Francesca Gino and Youngme Moon
More from the Authors
  • Paul Polman By: Elizabeth A. Keenan, Youngme Moon and Susie Ma
  • Bee-ing Better at Bombas By: Elizabeth A. Keenan, Youngme Moon and John Masko
  • Bozoma Saint John: Leading with Authenticity and Urgency By: Frances X. Frei, Francesca Gino and Youngme Moon
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