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  • Journal of Service Management

From Words to Pixels: Text and Image Mining Methods for Service Research

By: Francisco Villarroel Ordenes and Shunyuan Zhang
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Citation

Ordenes, Francisco Villarroel, and Shunyuan Zhang. "From Words to Pixels: Text and Image Mining Methods for Service Research." Journal of Service Management 30, no. 5 (2019): 593–620.
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About The Author

Shunyuan Zhang

Marketing
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More from the Authors
  • Reputation Burning: Analyzing the Impact of Brand Sponsorship on Social Influencers By: Magie Cheng and Shunyuan Zhang
  • Demand Interactions in Sharing Economies: Evidence from a Natural Experiment Involving Airbnb and Uber/Lyft By: Shunyuan Zhang, Dokyun Lee, Param Singh and Tridas Mukhopadhyay
  • Frontiers: Can an AI Algorithm Mitigate Racial Economic Inequality? An Analysis in the Context of Airbnb By: Shunyuan Zhang, Nitin Mehta, Param Singh and Kannan Srinivasan
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