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Managing a Polarized Workforce: How to Foster Debate and Promote Trust

By: Julia A. Minson and Francesca Gino
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Abstract

One of the toughest challenges leaders face is managing diverse perspectives—and given heightened tensions over politics and movements such as #MeToo and Black Lives Matter, that’s more difficult today than ever before. At the same time, productive disagreement and engagement with opposing views are crucial to high-functioning teams and organizations. So how can leaders both foster passionate debate and preserve collaboration and trust?
Drawing from work conducted with scholars of psychology, sociology, and management, Harvard’s Julia A. Minson and Francesca Gino offer advice for leaders on approaching disagreements productively and helping employees at all levels do so. Tactics include training that defuses fears of disagreeing (it’s usually not as unpleasant as we expect); encourages people to cultivate a receptive mindset by, for instance, intentionally considering information from the opposing perspective; teaches people to choose words carefully, hedge claims, and emphasize areas of agreement; and fosters a culture of tolerance through actions and tone. Honing these skills takes time and practice, but the resulting decrease in frustration and negativity is well worth the effort.

Keywords

Polarization; Employees; Perspective; Interpersonal Communication; Organizational Culture; Trust

Citation

Minson, Julia A., and Francesca Gino. "Managing a Polarized Workforce: How to Foster Debate and Promote Trust." Harvard Business Review 100, no. 2 (March–April 2022): 63–71.
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About The Author

Francesca Gino

Negotiation, Organizations & Markets
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  • When Alterations Are Violations: Moral Outrage and Punishment in Response to (Even Minor) Alterations to Rituals By: Daniel H. Stein, Juliana Schroeder, Nicholas M. Hobson, Francesca Gino and Michael I. Norton
  • Institutionalized Entrepreneurship: Flagship Pioneering By: Gary Pisano and Francesca Gino
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