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  • July, 2022
  • Article
  • Journal of the American Academy of Orthopedic Surgeons Global Research and Reviews

Telehealth Visits After Shoulder Surgery: Higher Patient Satisfaction and Lower Costs

By: Evan A. O'Donnell, Jillian E. Haberli, Andres Muniz Martinez, Daniel Yagoda, Robert S. Kaplan and Jon J.P. Warner
  • Format:Electronic
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Abstract

Purpose and Methods: The study compared the cost of telemedicine visits with in-person clinic visits for routine follow-up after common shoulder surgeries. It also evaluated the safety and patient experience with telemedicine visits. Time-driven activity-based costing was used to determine costs associated with each episode of care. The project also collected measurements on patient complications, satisfaction, convenience, and technical difficulties associated with telehealth. Results: The average Virtual Visit was 54% less costly and 88% shorter than the In-Person Visit ($49 versus $107 per patient, 8.6 versus 70.1 minutes per patient). All patients in the Virtual Visit cohort reported high levels of satisfaction and that the virtual visit was safe and convenient.

Keywords

Telehealth; Patient Satisfaction; Health Care and Treatment; Communication Technology; Health Industry

Citation

O'Donnell, Evan A., Jillian E. Haberli, Andres Muniz Martinez, Daniel Yagoda, Robert S. Kaplan, and Jon J.P. Warner. "Telehealth Visits After Shoulder Surgery: Higher Patient Satisfaction and Lower Costs." Journal of the American Academy of Orthopedic Surgeons Global Research and Reviews 6, no. 7 (July, 2022).
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About The Author

Robert S. Kaplan

Accounting and Management
→More Publications

More from the Authors

    • October 2023
    • Medical Care

    Health System Perspective on Cost for Delivering a Decision Aid for Prostate Cancer Using Time-Driven Activity-Based Costing

    By: David R. Ho, Robert S. Kaplan, Jonathan Bergman, David F. Penson, Benjamin Waterman, Kristin C. Williams, Jefersson Villatoro, Lorna Kwan and Christopher S. Saigal
    • Accountability in a Sustainable World Quarterly

    Update on E-liability Accounting

    By: Robert Kaplan, Karthik Ramanna and Piyush Jha
    • September–October 2023
    • Journal of Breast Imaging

    Prospective Evaluation of the Cost of Performing Breast Imaging Examinations Using Time-Driven Activity-Based Costing Method: A Single Center Study

    By: Aamir Ali, Jordana Phillips, Damir Ljuboja, Syed S. Shehab, Etta D. Pisano, Robert S. Kaplan and Ammar Sarwar
More from the Authors
  • Health System Perspective on Cost for Delivering a Decision Aid for Prostate Cancer Using Time-Driven Activity-Based Costing By: David R. Ho, Robert S. Kaplan, Jonathan Bergman, David F. Penson, Benjamin Waterman, Kristin C. Williams, Jefersson Villatoro, Lorna Kwan and Christopher S. Saigal
  • Update on E-liability Accounting By: Robert Kaplan, Karthik Ramanna and Piyush Jha
  • Prospective Evaluation of the Cost of Performing Breast Imaging Examinations Using Time-Driven Activity-Based Costing Method: A Single Center Study By: Aamir Ali, Jordana Phillips, Damir Ljuboja, Syed S. Shehab, Etta D. Pisano, Robert S. Kaplan and Ammar Sarwar
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