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Feldberg, Alexandra C. Remove Feldberg, Alexandra C. →

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  • Article

Fighting Bias on the Front Lines
By: Alexandra C. Feldberg and Tami Kim
Most companies aim for exceptional customer service, but too few are attentive to the subtle discrimination by frontline employees that can alienate customers, lead to lawsuits, or even cause lasting brand damage by going viral.
This article presents research...  View Details
Keywords: Customer Service; Customer Focus and Relationships; Service Delivery; Diversity; Prejudice and Bias; Organizational Change and Adaptation
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  • October 2021
  • Background Note

A Framework for Understanding Racial Disadvantage within Organizations
By: Alexandra C. Feldberg, Letian Zhang and Anthony J. Mayo
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  • October 2021
  • Case

Allison Andersen and Kent Wade at Trilling Foods
By: Alexandra C. Feldberg and Jeff Polzer
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  • May 2021
  • Background Note

Brief Note on Portraying HBS Case Protagonists
By: Alexandra C. Feldberg and Anthony J. Mayo
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  • 2018
  • Working Paper

Butchers, Bakers, and Barcharts: How Codified Knowledge Affects Gender Differences in Performance
By: Alexandra C. Feldberg
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  • May 28, 2018
  • Article

How Companies Can Identify Racial and Gender Bias in Their Customer Service
By: Alexandra C. Feldberg and Tami Kim
Research shows that minority customers — blacks and Asians — regularly receive worse customer service than whites in ways that are not immediately obvious to onlookers (or even managers). These results prompt a couple of questions for executives and managers. One, does...  View Details
Keywords: Internal Audit; Customers; Service Delivery; Prejudice and Bias; Race; Gender; Organizational Change and Adaptation
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  • 2018
  • Working Paper

Breaking from Tradition: Women's Labor Force Participation and Investments in Females
By: Alexandra C. Feldberg and Kathleen L. McGinn
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  • 2018
  • Working Paper

Managing from the Floor or the Office: Gender Differences in Managerial Activities
By: Alexandra C. Feldberg
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  • 2018
  • Chapter

Organizational Remedies for Discrimination
By: R. Ely and A. Feldberg
Laws now exist to protect employees from blatant forms of discrimination in hiring and promotion, but workplace discrimination persists in latent forms. These “second-generation” forms of bias arise in workplace structures, practices, and patterns of interaction that...  View Details
Keywords: Discrimination; Prejudice and Bias; Equality and Inequality
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  • 2017
  • Working Paper

Are You a Guest Here? Field Experiments on Racial Discrimination in Customer Service
By: Alexandra C. Feldberg and Tami Kim
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  • 2017
  • Working Paper

Having an Opinion versus Knowing the Facts: Success Strategies among Men and Women in a Global Investment Bank
By: Alexandra C. Feldberg
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  • Research Summary

Overview
By: Alexandra C. Feldberg
Allie's research focuses on diversity, gender, and knowledge within organizations.  View Details
Keywords: Knowledge Transfer; Bias; Technology; Diversity; Gender; Demographics; Knowledge Dissemination; Knowledge Management; Knowledge Sharing; Banking Industry; Consumer Products Industry; Financial Services Industry; Retail Industry; Travel Industry
  • Forthcoming
  • Article

The Task Bind: Explaining Gender Differences in Managerial Tasks and Performance
By: Alexandra C. Feldberg
This multi-method study of managers in a grocery chain identifies a novel mechanism by which threats of gender stereotypes undermine women’s ability to be effective managers. I find that women managers face a task bind, a dilemma that managers experience as they try to...  View Details
Keywords: Gender Stereotypes; Gender; Managerial Roles; Performance Expectations
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