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All HBS Web
(115,840)
- Faculty Publications (169)
Show Results For
-
All HBS Web
(115,840)
- Faculty Publications (169)
- Teaching Interest
Managing Service Operations
Managing Service Operations (MSO) focuses on how firms can deliver excellent service while achieving business success. This involves a deep understanding of customers, competitors, and the firm's internal mechanisms.
Career Focus
Managing Service... View Details
- Research Summary
Managing Service Operations Course Development
- Research Summary
Managing the Operating Role of Customers
- Research Summary
Organizational Effectiveness
- Research Summary
Service Excellence by Design
- Teaching Interest
Strategy
The objective of this course is to help students develop the skills for formulating strategy. It provides an understanding of:
- A firm's operative environment and how to sustain competitive advantage.
- How to generate superior... View Details
- Teaching Interest
Technology and Operations Management
This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. It helps them to understand the complex processes underlying the development and manufacture of products as... View Details
- Teaching Interest
Why You Should Care: Creating the Conditions for of Excellence
CCE explores how to identify and overcome the barriers to personal and professional excellence. Through a series of case studies we will investigate the common challenges that hinder even the most effective... View Details
- Research Summary
Women's Leadership
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