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- Faculty Publications (185)
- March 1997 (Revised February 2001)
- Case
The New York Times Electronic Media Company
By: Jeffrey F. Rayport and Dickson Louie
Rayport, Jeffrey F., and Dickson Louie. "The New York Times Electronic Media Company." Harvard Business School Case 897-051, March 1997. (Revised February 2001.)
- February 1997 (Revised April 1998)
- Case
first direct (A)
Describes the operations and strategy of the world's largest, fastest growing branchless bank. Using a person-to-person interface over conventional phone lines, First Direct provides standard banking and related financial products to nearly 700,000 customers throughout...
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Keywords:
Service Delivery;
Customer Satisfaction;
Banks and Banking;
Innovation and Invention;
Banking Industry;
United Kingdom
Rayport, Jeffrey F., and Dickson Louie. "first direct (A)." Harvard Business School Case 897-079, February 1997. (Revised April 1998.)
- February 1997 (Revised January 1998)
- Background Note
Day in the Life of The New York Times on the Web, A
Rayport, Jeffrey F., and Dickson Louie. "Day in the Life of The New York Times on the Web, A." Harvard Business School Background Note 897-125, February 1997. (Revised January 1998.)
- January–February 1997
- Article
The Coming Battle for Customer Information
By: John Hagel III and Jeffrey F. Rayport
Hagel, John, III, and Jeffrey F. Rayport. "The Coming Battle for Customer Information." Harvard Business Review 75, no. 1 (January–February 1997): 53–65.
- 1997
- Article
The New Infomediaries
By: John Hagel III and Jeffrey F. Rayport
Hagel, John, III, and Jeffrey F. Rayport. "The New Infomediaries." McKinsey Quarterly, no. 4 (1997): 54–70.
- September 1996 (Revised June 1997)
- Case
QVC, Inc.
Illustrates the "Service Profit Chain" in action. QVC, whose initials stand for Quality, Value,, and Convenience, demonstrates clearly how a strong customer focus can lead to establishing a strong franchise in the retail sector and a highly profitable business whose...
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Rayport, Jeffrey F., and Dickson Louie. "QVC, Inc." Harvard Business School Case 897-050, September 1996. (Revised June 1997.)
- 1996
- Working Paper
Global Friction Among Information Infrastructures
By: Jeffrey F. Rayport, George C. Lodge and Afroze Mohammed
- June 1996 (Revised December 1997)
- Case
VocalTec Communications Ltd. (A)
Rayport, Jeffrey F., Michael A. Iannuccillo, Gary A. Mullin, and Yuri D. Shoshan. "VocalTec Communications Ltd. (A)." Harvard Business School Case 396-383, June 1996. (Revised December 1997.)
- April 1996
- Case
Digital Ink (A)
Rayport, Jeffrey F., and Bill McIntosh. "Digital Ink (A)." Harvard Business School Case 396-273, April 1996.
- April 1996 (Revised April 2004)
- Case
Virtual Vineyards
By: Jeffrey F. Rayport, Alvin J. Silk, Lisa Klein Pearo and Thomas A. Gerace
Virtual Vineyards markets wine from small California vineyards directly to consumers through its site on the World Wide Web. It also facilitates fulfillment of customer orders. The case focuses on the ways in which Virtual Vineyards provides value to end consumers...
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Keywords:
Customer Focus and Relationships;
Technological Innovation;
Management;
Service Operations;
Internet and the Web
Rayport, Jeffrey F., Alvin J. Silk, Lisa Klein Pearo, and Thomas A. Gerace. "Virtual Vineyards." Harvard Business School Case 396-264, April 1996. (Revised April 2004.)
- March 1996 (Revised November 1999)
- Case
Wildfire Communications Inc. (B)
By: Jeffrey F. Rayport and Jamie O'Connell
Supplements the (A) case.
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Rayport, Jeffrey F., and Jamie O'Connell. "Wildfire Communications Inc. (B)." Harvard Business School Case 396-306, March 1996. (Revised November 1999.)
- March 1996 (Revised August 2000)
- Case
Wildfire Communications, Inc. (A)
By: Jeffrey F. Rayport and Mary Connor
Founder and CEO Bill Warner is faced with critical decisions regarding the product lines, target markets, and technology platforms that his start-up, Wildfire Communications, Inc., will pursue. In addition to the question of strategic focus across these lines of...
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Keywords:
Technology;
Resource Allocation;
Organizational Culture;
Business Startups;
Business Strategy;
Communications Industry;
Technology Industry
Rayport, Jeffrey F., and Mary Connor. "Wildfire Communications, Inc. (A)." Harvard Business School Case 396-305, March 1996. (Revised August 2000.)
- November 1995
- Background Note
National Information Infrastructure (B): A Comparison of Public Policy in Japan and the United States
By: George C. Lodge, Jeffrey F. Rayport, Thomas A. Gerace and Afroze A Mohammed
Lodge, George C., Jeffrey F. Rayport, Thomas A. Gerace, and Afroze A Mohammed. "National Information Infrastructure (B): A Comparison of Public Policy in Japan and the United States." Harvard Business School Background Note 396-175, November 1995.
- November–December 1995
- Article
Exploiting the Virtual Value Chain
By: Jeffrey F. Rayport and J. J. Sviokla
Rayport, Jeffrey F., and J. J. Sviokla. "Exploiting the Virtual Value Chain." Harvard Business Review 73, no. 6 (November–December 1995): 75–85.
- October 1995 (Revised March 1997)
- Background Note
The National Information Infrastructure (A): The United States in Perspective
By: George C. Lodge, Jeffrey F. Rayport, Thomas A. Gerace and Afroze A Mohammed
Lodge, George C., Jeffrey F. Rayport, Thomas A. Gerace, and Afroze A Mohammed. "The National Information Infrastructure (A): The United States in Perspective." Harvard Business School Background Note 396-111, October 1995. (Revised March 1997.)
- October 1995 (Revised January 1998)
- Case
Weather Services Corporation
Rayport, Jeffrey F., Mary Connor, and Thomas A. Gerace. "Weather Services Corporation." Harvard Business School Case 396-052, October 1995. (Revised January 1998.)
- August 1995 (Revised December 1997)
- Case
Encyclopaedia Britannica (A)
Examines the growth of the CD-ROM publishing industry and its impact on the Encyclopaedia Britannica Co., which chose to ignore it.
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Keywords:
Information Technology;
Organizational Change and Adaptation;
Information Publishing;
Publishing Industry
Rayport, Jeffrey F., and Thomas A. Gerace. "Encyclopaedia Britannica (A)." Harvard Business School Case 396-051, August 1995. (Revised December 1997.)
- March 1995 (Revised March 1997)
- Case
Information on a SilverPlatter
Rayport, Jeffrey F., and Whitney Bower. "Information on a SilverPlatter." Harvard Business School Case 395-136, March 1995. (Revised March 1997.)
- February 1995 (Revised February 1997)
- Case
US WEST, Inc.: Building the Information Infrastructure
Rayport, Jeffrey F., and Andrew Sinwell. "US WEST, Inc.: Building the Information Infrastructure." Harvard Business School Case 395-159, February 1995. (Revised February 1997.)
- January 1995 (Revised September 1997)
- Case
TV Guide (B)
TV Guide, the nation's most profitable and largest magazine, attempts entry into the world of electronic publishing. The crux of TV Guide's strategy is to transform the magazine's content into a centralized database that can be accessed by new businesses, like...
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Keywords:
Market Entry and Exit;
Service Delivery;
Information Technology;
Marketing;
Information Publishing;
Service Industry;
Publishing Industry
Rayport, Jeffrey F., and Steven M. Salzinger. "TV Guide (B)." Harvard Business School Case 395-032, January 1995. (Revised September 1997.)