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All HBS Web
(116,008)
- Faculty Publications (160)
- June 1996 (Revised January 1999)
- Case
XcelleNet, Inc. (A)
By: Stephen P. Bradley, Richard L. Nolan and James Leonard
XcelleNet, a $35 million system software company based in Atlanta, was founded in 1986 to address the computing needs of a class of remote and mobile users and data that were rarely connected to a network. Though the clear first mover and leader in the remote...
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Keywords:
Technological Innovation;
Opportunities;
Competitive Strategy;
Competitive Advantage;
Technology Networks;
Computer Industry;
Atlanta
Bradley, Stephen P., Richard L. Nolan, and James Leonard. "XcelleNet, Inc. (A)." Harvard Business School Case 796-189, June 1996. (Revised January 1999.)
- February 1996
- Case
CIGNA Property and Casualty Reengineering (B)
By: Richard L. Nolan, Donna B. Stoddard, Chiara Francalanci and Elise C Martin
In 1993 CIGNA Property and Casualty embarked on a full transformation effort under a new leadership team headed by Gerry Isom. This case presents progress through September 1995.
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Keywords:
Transformation;
Corporate Entrepreneurship;
Human Resources;
Leading Change;
Organizational Design;
Groups and Teams
Nolan, Richard L., Donna B. Stoddard, Chiara Francalanci, and Elise C Martin. "CIGNA Property and Casualty Reengineering (B)." Harvard Business School Case 196-014, February 1996.
- December 1995
- Teaching Note
KPMG Peat Marwick: The Shadow Partner TN
By: Lynda M. Applegate, Richard L. Nolan and Janis Lee Gogan
Teaching Note for (9-492-002).
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- November 1995
- Background Note
Overview and Syllabus for a Course on Business Process Reengineering
By: Thomas H. Davenport and Richard L. Nolan
Davenport, Thomas H., and Richard L. Nolan. "Overview and Syllabus for a Course on Business Process Reengineering." Harvard Business School Background Note 396-058, November 1995.
- November 1995
- Course Overview Note
Reengineering the Organization, Course Overview and Syllabus
By: Richard L. Nolan and Donna B. Stoddard
Nolan, Richard L., and Donna B. Stoddard. "Reengineering the Organization, Course Overview and Syllabus." Harvard Business School Course Overview Note 396-057, November 1995.
- November 1995
- Background Note
Reengineering a Business Process
By: Richard L. Nolan and Thomas H. Davenport
Describes the six steps included in most reengineering initiatives: selecting the processes for reengineering; identifying change enablers; developing a business vision of process objectives; understanding and measuring existing processes; designing and prototyping the...
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Keywords:
Goals and Objectives;
Management Practices and Processes;
Change Management;
Measurement and Metrics
Nolan, Richard L., and Thomas H. Davenport. "Reengineering a Business Process." Harvard Business School Background Note 396-054, November 1995.
- 1995
- Book
Creatieve destructie: Zes fasen voor bedriftstransformatie
By: R. L. Nolan and D. C. Croson
- 1995
- Working Paper
The Effect of Information Technology on Organizational Structure: A Critical Review
By: Hossam Galal and Richard L. Nolan
- September 1995
- Teaching Note
Mrs. Fields' Cookies TN
By: Richard L. Nolan
Teaching Note for (9-189-056).
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- August 1995
- Case
Air Products and Chemicals, Inc.: IT Organization and Architecture Challenges
By: Richard L. Nolan
Presents the outcome of Air Products ICON decentralization projects. New issues are explored, including the challenges of having a decentralized MIS staff, global network, client/server architecture, new data center issues, outsourcing, a new highly strategic customer...
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Keywords:
Information Technology;
Information Infrastructure;
Applications and Software;
Organizational Design;
Problems and Challenges
Nolan, Richard L. "Air Products and Chemicals, Inc.: IT Organization and Architecture Challenges." Harvard Business School Case 196-017, August 1995.
- August 1995
- Teaching Note
Air Products and Chemicals, Inc.: IT Organization and Architecture Challenges TN
By: Richard L. Nolan
Teaching Note for (9-196-017).
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- August 1995
- Teaching Note
State Street Boston Corporation: Leading with Information Technology TN
By: Richard L. Nolan, Donna B. Stoddard and Chiara Francalanci
Teaching Note (5-196-058).
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- August 1995
- Teaching Note
Xerox: Outsourcing Global Information Technology Resources TN
By: Richard L. Nolan
Teaching Note for (9-195-158).
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- August 1995 (Revised August 1995)
- Case
CIGNA Property and Casualty Reengineering (A)
By: Richard L. Nolan, Donna B. Stoddard, Chiara Francalanci and Elise C Martin
Reengineering was introduced at CIGNA Corp. in 1988. CIGNA entered a second wave reengineering effort through a major project at CIGNA P&C, one of CIGNA's larger businesses. P&C was in financial crisis and as a result brought in a new executive team in 1991 to head the...
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Keywords:
Transformation;
Cost vs Benefits;
Design;
Growth and Development;
Analytics and Data Science;
Growth and Development Strategy;
Balanced Scorecard;
Financial Crisis;
Crisis Management;
Projects;
Information Technology;
Insurance Industry
Nolan, Richard L., Donna B. Stoddard, Chiara Francalanci, and Elise C Martin. "CIGNA Property and Casualty Reengineering (A)." Harvard Business School Case 196-059, August 1995. (Revised August 1995.)
- August 1995
- Teaching Note
KPMG Peat Marwick: The Shadow Partner TN
By: Richard L. Nolan
Teaching Note for (9-492-002).
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- August 1995
- Teaching Note
CIGNA Property and Casualty Reengineering (A) TN
By: Richard L. Nolan
Teaching Note for (9-196-059).
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Keywords:
Insurance Industry
- July 1995 (Revised December 1996)
- Background Note
Process of Creative Destruction, The: Business Transformation
By: Richard L. Nolan
Nolan, Richard L. "Process of Creative Destruction, The: Business Transformation." Harvard Business School Background Note 196-018, July 1995. (Revised December 1996.)
- July 1995
- Background Note
Reengineering: Competitive Advantage and Strategic Jeopardy
By: Richard L. Nolan
Nolan, Richard L. "Reengineering: Competitive Advantage and Strategic Jeopardy." Harvard Business School Background Note 196-019, July 1995.
- 1995
- Working Paper
IT Architectures and Organizational Information Processing Capacity: A Synthesis and Illustration
By: Chiara Francalanci and Richard L. Nolan