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All HBS Web
(116,021)
- Faculty Publications (146)
- 2016
- Working Paper
The Reference Wars: Encyclopedia Britannica's Decline and Encarta's Emergence
By: Shane Greenstein
The experience of Encyclopædia Britannica provides the canonical example of the decline of an established firm at the outset of the digital age. Competition from Microsoft's Encarta in 1993 led to sharp declines in the sales of books, which led to the distressed sale...
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Keywords:
Market Entry and Exit;
Service Operations;
Emerging Markets;
Applications and Software;
Books;
Information Technology Industry;
Information Industry
Greenstein, Shane. "The Reference Wars: Encyclopedia Britannica's Decline and Encarta's Emergence." Working Paper, April 2016.
- 2016
- Working Paper
Net Neutrality: A Fast Lane to Understanding the Trade-offs
By: Shane Greenstein, Martin Peitz and Tommaso Valletti
The “net neutrality” principle has triggered a heated debate, and advocates have proposed policy interventions. In this paper, we provide perspective by framing issues in terms of the positive economic factors at work. We stress the incentives of market participants...
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Greenstein, Shane, Martin Peitz, and Tommaso Valletti. "Net Neutrality: A Fast Lane to Understanding the Trade-offs." NBER Working Paper Series, No. 21950, January 2016.
- November 2015 (Revised April 2017)
- Case
Streaming Over Broadband: Why Doesn't My Netflix Work?
By: Shane Greenstein and Michael Norris
In late 2013 and early 2014, Netflix service over the major U.S. Internet Service Providers (ISPs) suffered major slowdowns. What were the causes of these problems? What could Netflix do to solve them?
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Keywords:
Digital Innovation;
Internet;
Broadband Service;
Internet and the Web;
Information Technology;
Infrastructure;
Utilities Industry;
United States
Greenstein, Shane, and Michael Norris. "Streaming Over Broadband: Why Doesn't My Netflix Work?" Harvard Business School Case 616-007, November 2015. (Revised April 2017.)
- October 2015
- Case
Facebook: The First Ten Years
By: Shane Greenstein, Marco Iansiti and Christine Snively
Facebook celebrated its ten year anniversary in February 2014. Over the past decade it has grown into the largest social network in the world with one billion users. After filing an IPO in 2012 at a $104 billion valuation (the third largest IPO in U.S. history), the...
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- 2015
- Book
How the Internet Became Commercial: Innovation, Privatization, and the Birth of a New Network
By: Shane Greenstein
In less than a decade, the Internet went from being a series of loosely connected networks used by universities and the military to the powerful commercial engine it is today. This book describes how many of the key innovations that made this possible came from...
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Greenstein, Shane. How the Internet Became Commercial: Innovation, Privatization, and the Birth of a New Network. Princeton University Press, 2015.
- Website
Data Sources: Economics of Digitization
By: Shane Greenstein
Greenstein, Shane. Data Sources: Economics of Digitization. https://economicsofdigitization.hackpad.com/Data-sources-economics-of-digitization-8LSKSVZ38oR.
- 2015
- Chapter
Information Technology and the Distribution of Economic Activity
By: Shane Greenstein, Avi Goldfarb and Chris Forman
Greenstein, Shane, Avi Goldfarb, and Chris Forman. "Information Technology and the Distribution of Economic Activity." In The Changing Frontier: Rethinking Science and Innovation Policy, edited by Adam Jaffe and Benjamin Jones. University of Chicago Press, 2015.
- 2015
- Chapter
Information Technology and the Distribution of Inventive Activity
By: Chris Forman, Avi Goldfarb and Shane Greenstein
We examine the relationship between the diffusion of advanced Internet technology and the geographic concentration of invention, as measured by patents. First, we show that patenting became more concentrated from the early 1990s to the early 2000s and, similarly, that...
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Forman, Chris, Avi Goldfarb, and Shane Greenstein. "Information Technology and the Distribution of Inventive Activity." In The Changing Frontier: Rethinking Science and Innovation Policy, edited by Adam Jaffe and Benjamin Jones, 169–196. University of Chicago Press, 2015.
- 2015
- Book
Economic Analysis of the Digital Economy
By: Avi Goldfarb, Shane Greenstein and Catherine Tucker
As the cost of storing, sharing, and analyzing data has decreased, economic activity has become increasingly digital. But while the effects of digital technology and improved digital communication have been explored in a variety of contexts, the impact on economic...
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Goldfarb, Avi, Shane Greenstein and Catherine Tucker, eds. Economic Analysis of the Digital Economy. University of Chicago Press, 2015.
- Winter 2014
- Article
Does Service Bundling Reduce Churn?
By: Jeff Prince and Shane Greenstein
We examine whether bundling in telecommunications services reduces churn using a series of large, independent cross sections of household decisions. To identify the effect of bundling, we construct a pseudo-panel dataset and utilize a linear, dynamic panel-data model,...
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Keywords:
Communication Technology;
Customer Satisfaction;
Product Marketing;
Telecommunications Industry
Prince, Jeff, and Shane Greenstein. "Does Service Bundling Reduce Churn?" Journal of Economics & Management Strategy 23, no. 4 (Winter 2014): 839–875.
- November 2014
- Article
The Trillion Dollar Conundrum: Complementarities and Health Information Technology
By: David Dranove, Chris Forman, Avi Goldfarb and Shane Greenstein
Dranove, David, Chris Forman, Avi Goldfarb, and Shane Greenstein. "The Trillion Dollar Conundrum: Complementarities and Health Information Technology." American Economic Journal: Economic Policy 6, no. 4 (November 2014).
- May 2014
- Article
Digital Dark Matter and the Economic Contribution of Apache
By: Shane Greenstein and Frank Nagle
Researchers have long hypothesized that research outputs from government, university, and private company R&D contribute to economic growth, but these contributions may be difficult to measure when they take a non-pecuniary form. The growth of networking devices and...
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Keywords:
Open Source;
Apache;
Economic Measurement;
Digital Economics;
Measurement and Metrics;
Open Source Distribution;
Internet and the Web;
Information Technology;
Applications and Software;
Economic Growth;
Research and Development;
Web Services Industry;
Information Technology Industry;
United States
Greenstein, Shane, and Frank Nagle. "Digital Dark Matter and the Economic Contribution of Apache." Research Policy 43, no. 4 (May 2014): 623–631. (Lead Article.)
- May 2014
- Article
Mobile Computing: The Next Platform Rivalry
By: Timothy Bresnahan and Shane Greenstein
Competition to become one of several dominant mobile platforms is intense. Platforms compete for developers, who create applications which make the platform valuable for users. Why doesn't one form of platform governance emerge as superior? This essay will stress the...
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Bresnahan, Timothy, and Shane Greenstein. "Mobile Computing: The Next Platform Rivalry." American Economic Review: Papers and Proceedings 104, no. 5 (May 2014): 475–480.
- 2014
- Other Unpublished Work
Neutral Point of View and Collective Intelligence Bias: The Case of Wikipedia
By: Shane Greenstein
- 2013
- Working Paper
Digital Dark Matter and the Economics of Apache
By: Shane Greenstein and Frank Nagle
Researchers have long hypothesized that spillovers from government, university, and private company R&D contribute to economic growth, but these contributions may be difficult to measure when they take a non-pecuniary form. The growth of networking devices and the...
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Keywords:
Measurement and Metrics;
Internet and the Web;
Performance Productivity;
Applications and Software;
Economic Growth;
Research and Development
Greenstein, Shane, and Frank Nagle. "Digital Dark Matter and the Economics of Apache." NBER Working Paper Series, No. 19507, October 2013.
- 2013
- Report
Issues in Data Caps and Usage-Based Pricing
By: Brad Burnham, Shane Greenstein, Neil Hunt, Kevin McElearney, Marc Morial, Dennis Roberson and Charles Slocum
Burnham, Brad, Shane Greenstein, Neil Hunt, Kevin McElearney, Marc Morial, Dennis Roberson, and Charles Slocum. "Issues in Data Caps and Usage-Based Pricing." Report, U.S. Federal Communications Commission, Open Internet Advisory Committee, Economic Impacts Working Group, May 2013.
- 2013
- Book
The Economics of Digitization
By: Shane Greenstein, Avi Goldfarb and Catherine Tucker
Greenstein, Shane, Avi Goldfarb and Catherine Tucker, eds. The Economics of Digitization. International Library of Critical Writings in Economics. Edward Elgar Publishing, 2013.
- February 2013
- Article
Digitization, Innovation, and Copyright: What Is the Agenda?
By: Shane Greenstein, Josh Lerner and Scott Stern
This essay discusses the need for research on the consequences of digitization, as well as the impact of alternative policies governing the creation and use of digital information. This agenda focuses on the development of research to investigate the economics of...
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Keywords:
Information Technology;
Research;
Copyright;
Information Management;
Innovation and Invention
Greenstein, Shane, Josh Lerner, and Scott Stern. "Digitization, Innovation, and Copyright: What Is the Agenda?" Strategic Organization 11, no. 1 (February 2013): 110–121.
- Article
Composition of Innovative Activity in ICT Equipment R&D
By: Shane Greenstein and Yasin Ozcan
Greenstein, Shane, and Yasin Ozcan. "Composition of Innovative Activity in ICT Equipment R&D." Loyola University Chicago Law Journal 45, no. 2 (Winter 2013): 479–524.
- 2012
- Other Unpublished Work
Measuring the Broadband Bonus in 20 OECD Countries
By: Shane Greenstein and Ryan McDevitt
This paper provides estimates of the economic value created by broadband Internet using measures of new gross domestic product and consumer surplus. The study finds that the economic value created in 30 OECD countries correlates roughly with the overall size of their...
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Greenstein, Shane, and Ryan McDevitt. "Measuring the Broadband Bonus in 20 OECD Countries." OECD Digital Economy Papers, No. 197, OECD Publishing, April 2012.