Show Results For
-
All HBS Web
(1,230)
- News (248)
- Research (884)
- Events (3)
- Multimedia (1)
- Faculty Publications (347)
Show Results For
-
All HBS Web
(1,230)
- News (248)
- Research (884)
- Events (3)
- Multimedia (1)
- Faculty Publications (347)
- 15 Oct 2012
- News
Pay-as-You-Drive Insurance: Big Brother Needs a Makeover
Julian De Freitas
Julian De Freitas is an Assistant Professor of Business Administration in the Marketing Unit, and Director of the Ethical Intelligence Lab, at Harvard Business School. He earned his PhD in psychology from Harvard, masters from Oxford, and BA from Yale. He teaches... View Details
John Beshears
John Beshears is the Albert J. Weatherhead Jr. Professor of Business Administration in the Negotiation, Organizations & Markets Unit, teaching the second-year MBA course "Negotiation." He is also a research associate at the National Bureau of Economic Research.... View Details
- September 2010 (Revised February 2011)
- Case
Red Lobster
Emily Truelove
Emily Truelove is an Assistant Professor of Business Administration in the Organizational Behavior Unit at Harvard Business School. She teaches LEAD in the MBA program. She also teaches in executive education programs, including Leadership for Senior Executives,... View Details
- 12 Feb 2019
- HBS Seminar
Gary Loveman, Harvard Business School
- Research Summary
Ownership Qutotient: Putting the Service Profit Chain for Unbeatable Competitive Advantage
Professors Jim Heskett and Earl Sasser, in collaboration with Joe Wheeler have been examining cuatomer and employee ownership behaviors which have a profound impact on long term profit and growth. Their findings are published in Ownership Quotient:... View Details
- November 2000 (Revised May 2002)
- Case
FleetBoston Financial: Online Banking
- January 2015 (Revised July 2019)
- Case
CVS Health: Promoting Drug Adherence
The case describes a program that CVS Health recently implemented to improve medication adherence, an important problem from a societal, public policy, and firm... View Details
- 10 Jan 2024
- Research & Ideas
Technology and COVID Upended Tipping Norms. Will Consumers Keep Paying?
- Article
Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information
- Forthcoming
- Article
On the Origins of Restricting Women's Promiscuity
- 28 Jul 2008
- Research & Ideas
Making the Decision to Franchise (or not)
- 17 Jan 2024
- HBS Case
Psychological Pricing Tactics to Fight the Inflation Blues
- April 2024
- Article
Detecting Routines: Applications to Ridesharing CRM
- January 2009 (Revised June 2010)
- Case
Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture
- June 24, 2020
- Article
Wolfgang Puck on Leading His Restaurants Through the Pandemic
- January 2010 (Revised March 2013)
- Case
HubSpot: Lower Churn through Greater CHI
- Article