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All HBS Web
(1,162)
- People (1)
- News (258)
- Research (754)
- Events (4)
- Multimedia (2)
- Faculty Publications (208)
- 21 Feb 2012
- First Look
First Look: Feb. 21
information is a central determinant of a firm's demand function, even for purchases as large as college attendance. When Do User Innovators Start Firms? A Theory of User...
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Sean Silverthorne
- 28 Aug 2018
- First Look
New Research and Ideas, August 28, 2018
and from electronic communication servers—the effect of open office architectures on employees' face-to-face, email, and instant messaging (IM) interaction patterns. Contrary...
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Dina Gerdeman
- 14 Nov 2017
- First Look
New Research and Ideas: November 14, 2017
similarly in U.S. and international samples. Publisher's link: https://pubwww.hbs.edu/faculty/Pages/item.aspx?num=53447 November–December 2017 Harvard Business Review The Board's New Innovation Imperative:...
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Carmen Nobel
- January 2016
- Case
Sentient Jet: The Uber of Private Jets
By: Anat Keinan and Sandrine Crener
Founded in 1999 in the Boston area, Sentient Jet had become a leading private aviation company in the United States. Its success was built on the introduction of a groundbreaking membership program that offered business travelers the flexibility and convenience of...
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Keywords:
Private Jets;
Private Aviation;
Luxury;
Luxury Service;
Uber;
Branding;
Growth Strategy;
Client Acquisition;
Innovative Business Model;
Disruptive Innovation;
Collaborative Consumption;
Disruption;
Disruptive Business Model;
Travel;
Reputation Management;
Sharing Economy;
Word Of Mouth;
Customer Engagement;
Aircraft;
Membership Programs;
Loyalty Program;
Brand Positioning;
Brand Building;
Brand Differentiation;
Customer Service;
Exceeding Consumer Expectations;
2-way Business Model;
Marketing Partnerships;
Netjet;
Air Transportation;
Entrepreneurship;
Growth and Development Strategy;
Air Transportation Industry
Keinan, Anat, and Sandrine Crener. "Sentient Jet: The Uber of Private Jets." Harvard Business School Case 516-066, January 2016.
- 18 Dec 2018
- First Look
New Research and Ideas, December 18, 2018
for-profit entity, while expanding its lines of business to realms other than insurance. By both exploring the history of the insurance industry and Verisk's unique position within it, the case provides readers with an understanding of...
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Dina Gerdeman
- Forthcoming
- Book
The Everything Token: How NFTs and Web3 Will Transform the Way We Buy, Sell, and Create
By: Steve Kaczynski and Scott Duke Kominers
We demystify the coming digital revolution, showing how NFTs will transform our online and offline interactions.
NFTs aren’t just pictures on the internet, or a fad that has come and gone. Rather, they’re a new technology for creating digital assets and... View Details
NFTs aren’t just pictures on the internet, or a fad that has come and gone. Rather, they’re a new technology for creating digital assets and... View Details
Keywords:
Economic Systems;
Microeconomics;
Entrepreneurship;
Cultural Entrepreneurship;
Information Technology;
Innovation and Invention;
Innovation Strategy;
Digital Platforms;
Digital Strategy;
Digital Transformation;
Internet and the Web;
Technology Adoption;
Marketing;
Marketing Strategy;
Product Marketing;
Product Positioning;
Markets;
E-commerce;
Market Design;
Value;
Customer Value and Value Chain;
Collaborative Innovation and Invention;
Innovation and Management;
Organizational Structure;
Customer Ownership;
Ownership;
Media and Broadcasting Industry;
Media and Broadcasting Industry;
Media and Broadcasting Industry;
Media and Broadcasting Industry;
Media and Broadcasting Industry;
Media and Broadcasting Industry;
Media and Broadcasting Industry;
Media and Broadcasting Industry;
Media and Broadcasting Industry
Kaczynski, Steve, and Scott Duke Kominers. The Everything Token: How NFTs and Web3 Will Transform the Way We Buy, Sell, and Create. Portfolio/Penguin, forthcoming.
- April 2012
- Case
Pret A Manger
By: Frances X. Frei, Rick Goldberg and Stephanie van Sice
Pret A Manger, a London-based chain of sandwich shops, was known for its fast, genuine service and pre-packaged sandwiches prepared on-site daily. Instructed by its board to grow at 15 percent per year, Pret considered opening "twin" shops in locations too small to...
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Keywords:
Customer Service Excellence;
Growth Planning And Management;
Employee Performance Management;
Information Management;
Production Planning;
Employee Attitude Development And Empowerment;
Employee Retention;
Leadership Development And Career Planning;
Service Delivery;
Growth and Development Strategy;
Business Model;
Innovation and Invention;
Employees;
Performance;
London
Frei, Frances X., Rick Goldberg, and Stephanie van Sice. "Pret A Manger." Harvard Business School Case 612-033, April 2012.
- 28 Nov 2005
- Research & Ideas
Unilever: Transformation and Tradition
possessed, first, strong capabilities in branding and marketing. It understood local markets, and it knew how to market to them. It was at the frontier of market segmentation View Details
- 22 Jan 2019
- First Look
New Research and Ideas, January 22, 2019
to leverage the brand’s heritage for innovation and creativity with existing and new audiences. With few resources other than heritage, Overman View Details
Keywords:
Dina Gerdeman
- Research Summary
Overview
When information is digitized, it can be aggregated and shared nearly instantly. I am interested in how this acceleration in the aggregation and availability of information, via digitization, affects firms and firm strategy.
Platforms have emerged as marketplaces for...
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Keywords:
Market Platforms;
Social Media;
Information Disclosure;
Platform Strategy;
Innovation Strategy;
Collaborative Innovation and Invention;
Technological Innovation;
Intellectual Property;
Information;
Technology Platform;
Information Industry;
Information Technology Industry;
Technology Industry;
Web Services Industry
- 27 Oct 2002
- Research & Ideas
Want a Happy Customer? Coordinate Sales and Marketing
cooperate, the company's strategy will be inconsistent and weak.— Benson Shapiro If marketing and sales do not cooperate, the company's strategy...
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by Benson Shapiro
- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
diverse units, employees, and constituencies. In this chapter, we describe how effective leaders customize their organization's measurement and management system to partner with their employees for View Details
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by Robert S. Kaplan & David P. Norton
- 24 Jul 2018
- First Look
New Research and Ideas, July 24, 2018
to change your life. Publisher's link: https://pubwww.hbs.edu/faculty/Pages/item.aspx?num=54720 in press Health Care Management Review Innovation Contest: Effect of Perceived Support for Learning on Participation By: Jung, Olivia S., Andrea...
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Dina Gerdeman
- 01 Dec 2002
- News
Clusters and Competition
fascinating paradox that we've seen all over the world,” he observed. “In the age of globalization — with open markets, high-speed communication, and rapid transportation — location still matters.” For more...
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- 01 Dec 2022
- News
December 2022 Alumni and Faculty Books and Podcasts
differences and beckons all who dare to envision lives unshackled by present realities. Steel City: A Story of Pittsburgh By William J. Miller, Jr. (PMD 56, 1988) Lyons Press Steel City is the story of the 1890s golden age of Pittsburgh,...
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- 01 Jun 2009
- News
Crisis and Creativity
waste.” He’s correct. Now more than ever is the time for innovative managers and entrepreneurs to come up with ideas that lead to opportunities to launch new ventures. There is considerable anecdotal...
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Bhaskar Chakravorti
- 15 Jun 2009
- Research & Ideas
GM: What Went Wrong and What’s Next
strategy of the last decade has been to foster areas of specialization within its subsidiaries around the world—small cars in Europe, subcompacts in Asia, trucks and SUVs in North America—and this has...
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- 30 Oct 2018
- First Look
New Research and Ideas, October 30, 2018
that were more responsible and sustainable as well as how these strategies have faced constraints, trade-offs, and challenges of legitimacy. The industries covered range from...
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Dina Gerdeman
- 31 Oct 2017
- First Look
New Research and Ideas, October 31, 2017
(rate and direction) and value-capture strategies in response to Google’s entry threat and actual entry into their markets. We find that, after...
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by Sean Silverthorne
Karim R. Lakhani
Karim R. Lakhani is the Dorothy & Michael Hintze Professor of Business Administration at the Harvard Business School. He specializes in technology management, innovation, digital transformation and artificial... View Details