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- All HBS Web (931)
- Faculty Publications (200)
- 22 Jan 2008
- Research & Ideas
New Challenges in Leading Professional Services
the past, few leaders in PSFs took the time to gain commitment to the direction of the firm—they only talked about vision and then executed on it. Q: You note that senior partners have often preferred to respond to challenges and opportunities as they arose, rather...
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- Program
Families in Business
Summary Family enterprises must strive for growth amidst fierce competition, an evolving marketplace, and demanding customers. But family enterprises also face a unique set of challenges and opportunities. They require not only effective...
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- Program
Managing Sales Teams and Distribution Channels
Summary As digital technology continues to open up new distribution channels, customer demands and sales strategies are rapidly evolving. With multichannel networks becoming the norm, leaders must design a go-to-market strategy that sells...
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- Web
Technology & Operations Management - Faculty & Research
understand the challenges confronting firms competing in today's demanding environment, the focus of our work has broadened to include the multiple activities comprising a firm's "operating core": the multi-function, multi-firm system...
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- July 2004 (Revised December 2004)
- Case
RelayHealth
By: Joseph B. Lassiter III and Elizabeth Kind
RelayHealth provides secure, online communications for doctors, patients, and health plans. The company's services include online consultations, prescription renewals, and appointment scheduling. RelayHealth's business model derives subscription revenue from doctors...
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Keywords:
Communication Technology;
Internet and the Web;
Consumer Behavior;
Entrepreneurship;
Health Care and Treatment;
Growth and Development Strategy;
Health Industry;
Telecommunications Industry
Lassiter, Joseph B., III, and Elizabeth Kind. "RelayHealth." Harvard Business School Case 805-021, July 2004. (Revised December 2004.)
- 17 Oct 2023
- HBS Case
With Subscription Fatigue Setting In, Companies Need to Think Hard About Fees
products and services. In their piece, Ofek and Konary note that BMW generated headlines in 2022 by announcing plans to charge $18 a month for heated front seats, $12 a month for heated steering wheels, and extra subscription-like...
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- Web
Strategy Execution Online Course | HBS Online
Concepts Designing High-Performing Jobs Understanding the Entrepreneurial Gap Identifying Spans of Influence and Support Balancing Supply and Demand in a Job Analyzing and Improving Job Design Featured Exercises Analyze a job using the...
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- 13 Jan 2003
- Research & Ideas
The Subconscious Mind of the Consumer (And How To Reach It)
product planning strategy? No matter how radical a new product is, it will always be perceived initially in terms of some frame of reference.— Gerald Zaltman A: The insights offered by methods that probe the unconscious mind are relevant...
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Keywords:
by Manda Mahoney
- Web
Business Economics Online Course | HBS Online
analysis Apply conjoint analysis to understand what features customers value most Understand the power of network effects to drive demand Identify sources of competitive advantage through differentiation Who Will Benefit Aspiring...
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- August 1994 (Revised May 1995)
- Case
Engineering Inspection & Insurance Company
By: Robert H. Hayes
Engineering Inspection & Insurance Co. (EIIC) is a small but highly successful company that offers machinery and boiler inspection and insurance services. After years of above-average growth and profits, both are retreating toward the industry average, policy delivery...
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Keywords:
Service Operations;
Business Strategy;
Organizational Design;
Organizational Structure;
Insurance;
Strategic Planning;
Problems and Challenges;
Insurance Industry;
United States
Hayes, Robert H. "Engineering Inspection & Insurance Company." Harvard Business School Case 695-009, August 1994. (Revised May 1995.)
- 27 Aug 2013
- First Look
First Look: August 27
simplifies the retirement savings plan participation decision. Individuals received an opportunity to enroll in a retirement savings plan at a pre-selected contribution rate and asset allocation, allowing...
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Keywords:
Sean Silverthorne
- Web
Entrepreneurial Management - Faculty & Research
Entrepreneurial Management Overview Faculty Curriculum Seminars & Conferences Awards & Honors Doctoral Students May 20, 2024 Article Porter’s Five Forces and Competitive Advantage in Web3 By: Scott Duke Kominers and Liang Wu Competitive strategy — the art of crafting...
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- Research Summary
The New Social Contract: Contractors, Firms, and Agencies
The emergence of a 'new social contract' linking employees and organizations - perhaps most notable for the absence of a promise of lifelong job security - has been widely remarked. A related trend, less noted but potentially important, has been the emergence of a...
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- 14 Feb 2022
- Research & Ideas
Curiosity, Not Coding: 6 Skills Leaders Need in the Digital Age
require digital transformations to be more iterative than other forms of corporate change. Leaders need to catalyze change rather than plan for it. That means creating the initial conditions for the organization to achieve its ambitions...
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- 31 Jan 2022
- Research & Ideas
Where Can Digital Transformation Take You? Insights from 1,700 Leaders
“agreed” or “strongly agreed” that organizations will not remain competitive unless they radically adapt to the demands of the digital era. All but 3 percent indicated that their organizations were undergoing digital transformation. [div...
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- 2012
- Article
Behavioral Economics and the Psychology of Fruit and Vegetable Consumption
By: Joe Price and Jason Riis
Behavioral economics is an emerging paradigm that challenges the assumptions and predictions of classical economics. This new paradigm emphasizes that consumers do not always make optimal use of available information nor do they always make choices and tradeoffs in a...
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Keywords:
Plant-Based Agribusiness;
Food;
Social Marketing;
Decision Choices and Conditions;
Consumer Behavior;
Nutrition
Price, Joe, and Jason Riis. "Behavioral Economics and the Psychology of Fruit and Vegetable Consumption." Journal of Food Studies 1, no. 1 (2012): 1–13.
- February 2017
- Case
Dick's Sporting Goods
By: Rajiv Lal, Jose B. Alvarez and Matthew G. Preble
Edward Stack, chairman and CEO of Dick’s Sporting Goods (DKS), faced a rapidly changing sporting goods landscape in October 2016. Two large competitors—The Sports Authority and Sport Chalet—had folded earlier that year, and DKS had to contend with increasingly robust...
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Keywords:
Sporting Goods;
Retail;
Employees;
Growth and Development Strategy;
Growth Management;
Product Marketing;
Demand and Consumers;
Consumer Behavior;
Product;
Service Delivery;
Service Operations;
Partners and Partnerships;
Business Strategy;
Competition;
Corporate Strategy;
Expansion;
Internet and the Web;
E-commerce;
Retail Industry;
United States;
Pennsylvania
- Web
Podcast - Business & Environment
organizations will experience climate change, and how adaptation and resilience requires a paradigm shift in planning decisions. They describe a five-step process managers can use to identify and manage adaptation risks posed by climate...
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- 16 May 2023
- HBS Case
How KKR Got More by Giving Ownership to the Factory Floor: ‘My Kids Are Going to College!’
and antipathy, having bounced from one private equity owner to another four times, ran deep. The strategy demanded that Stavros deeply engage with the operations to discover pain points, like inefficient delivery routes and wasted scrap...
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Keywords:
by Avery Forman
- 01 Apr 2008
- First Look
First Look: April 1, 2008
Case 208-069 Delphi Corporation, operating under Chapter 11 bankruptcy protection, has filed a plan of reorganization with the court, under which a consortium of hedge funds led by Appaloosa Management will invest up to $2.6 billion in...
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Keywords:
Martha Lagace