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- All HBS Web (850)
- Faculty Publications (35)
- Web
Investment Banking | Baker Library | Bloomberg Center | Harvard Business School
Research & Data Services Curriculum See all... Service Audience Faculty Doctoral Students MBA Students Alumni Executive Education Staff Visiting Researchers Ask Us Ask a Question Fast Answers Policies Staff Directory How Do I... Request...
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- 20 Apr 2015
- Research & Ideas
The 5 Strategy Rules of Bill Gates, Andy Grove, and Steve Jobs
simultaneously be able to see the eventual path to checkmate and the best next move to get there. Gates, Grove, and Jobs's Keys to Success Look Forward, Reason Back Make Big Bets, Without Betting the Company Build Platforms and...
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- 31 Mar 2008
- HBS Case
JetBlue’s Valentine’s Day Crisis
and diversions, offering varying levels of compensation. Passengers who were stuck on a plane for more than three hours, for example, received a full refund and a voucher for a free roundtrip flight. On February 21, JetBlue also issued a Customer Bill of Rights—a View Details
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
about meeting customer expectations, providing value, or generating good functionality. Instead, they are more often about encountering an unexpected problem: A consumer heads to an Apple store with a broken...
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- 24 May 2021
- Op-Ed
Can Fabric Waste Become Fashion’s Resource?
COVID-19 has broken fashion’s supply chain. As a result, an already wasteful industry has become more wasteful. Even before the pandemic, the global apparel industry was producing about 92 million tons of textile waste a year. That’s about one garbage truck’s worth of...
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- 26 May 2022
- HBS Case
Apple vs. Feds: Is iPhone Privacy a Basic Human Right?
championing privacy as controversy was swirling around an extensive US government surveillance program that had been disclosed by former National Security Agency contractor Edward Snowden. Snowden had leaked information indicating that the government was collecting...
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by Avery Forman
- 08 Sep 2022
- Book
Gen Xers and Millennials, It’s Time To Lead. Are You Ready?
leadership and the role of serving others through collaboration. At the video services provider Vimeo, Anjali Sud persuaded both managers and employees to follow her insight that the firm could perform better as a software company for business customers, rather than...
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by Lane Lambert
- Web
Domestic Students - MBA
Student Loans 101 Domestic Students Tuition Assistance Additional Harvard Funding External Funding Student Loans 101 Domestic Students International Students Evaluating Sponsorships Annual Cost of Attendance Summer Fellowships Career Support & Exploration Funds View Details
- 19 Apr 2004
- Research & Ideas
Birth of the American Salesman
evaluated before his departure, and he recorded his every move in sales reports and receipts. Sales managers at large corporations assigned salesmen specific territories and gave them monthly or weekly quotas to meet. They aimed to make...
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by Laura Linard
- 03 Jun 2002
- Research & Ideas
How to Succeed With Your New Boss
things fast when you know that the business has serious structural problems. So it is wise to get bad news on the table early and to lower unrealistic expectations. Be careful to assess your new organization's capacity for change before...
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by Michael Watkins
- 16 Apr 2001
- Research & Ideas
Breaking the Code of Change
Dunlap sold off several businesses, retaining for the time being the core consumer products business. He moved the head office out of Scott's longtime corporate building and into a much smaller building near...
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by Michael Beer & Nitin Nohria
- 11 Dec 2023
- Blog Post
Building Iconic Brands and Brighter Futures: Interview with Glossier CEO, Kyle Leahy
strategy in consumer brands, then moving from a corporate strategy role into a GM role, and athletic apparel into accessories and then beauty. Making small, connected steps along the way has allowed me to...
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- 09 Nov 2022
- In Practice
COP27: What Can Business Leaders Do to Fight Climate Change Now?
The US government’s newly passed Inflation Reduction Act will direct $370 billion toward advancing renewal energy and reducing greenhouse gas emissions—the country's largest investment in fighting climate change so far. As business and government leaders around the...
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by Lynn Schenk and Danielle Kost
- 06 Jan 2014
- Research & Ideas
Technology Re-Emergence: Creating New Value for Old Innovations
Swiss watchmaking, like a sorbet served between two large portions of a meal" Raffaelli says. "It was a chance to reset. It bought them enough time to reposition who they were as an industry. Watches have moved from being...
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- 08 Oct 2020
- Research & Ideas
Keep Your Weary Workers Engaged and Motivated
comprehend and to defend are also on opposite ends of the spectrum. Learning requires openness, the willingness to fail and lose, to move into unknown territory. This is the very opposite of the drive to defend territory and status. Both...
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by Boris Groysberg and Robin Abrahams
- 19 Dec 2022
- Research & Ideas
What Motivates People to Give Generously—and Why We Sometimes Don't
motivations around good deeds. Given their respective backgrounds in economics and social psychology, Exley and Zlatev each draw on different literature in their work, and their study designs tend to look quite different, but together...
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- Web
Short Intensive Programs 2024 Preview: From Climate Change to Formula 1 - MBA
Sciences Partners & Families Peek SVMP Social Enterprise Student Life Student Loans Student Profile Sustainability Video Blog Industries Industries Architecture Construction Consulting Consumer Packaged View Details
- Web
A Pathway to Public Service: Brandon Moore (MBA/MPP 2025) - MBA
Sciences Partners & Families Peek SVMP Social Enterprise Student Life Student Loans Student Profile Sustainability Video Blog Industries Industries Architecture Construction Consulting Consumer Packaged View Details
- Web
Owner/President Management (OPM) eBaker | Baker Library | Bloomberg Center | Harvard Business School
identifying private and public companies, company data and global partners. Strong international coverage.PassportGlobal market research coverage in consumer goods and related industries.PreqinPreqin...
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- Web
Advisory Board - Entrepreneurship
handling systems. Prior to joining Webvan, Mick spent three years in product marketing at Apple Computer as a Product Manager where he helped move many new technologies into the standard desktop platform including FireWire, DVD, View Details