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Show Results For
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All HBS Web
(325)
- People (1)
- News (31)
- Research (252)
- Multimedia (2)
- Faculty Publications (76)
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- August 2022
- Case
Atlanta Ransomware Attack (A)
By: Amit Goldenberg and Julian Zlatev
This case describes the March 2018 Ransomware attack on the information technology (IT) systems of the city of Atlanta and the response by Mayor Keisha Lance Bottoms and her administration. The case includes a brief background on Bottoms and her young administration at...
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Keywords:
Crime and Corruption;
Decision Making;
Cost vs Benefits;
Decision Choices and Conditions;
Decisions;
Ethics;
Values and Beliefs;
Government and Politics;
Government Administration;
Information Technology;
Cybersecurity;
Information Management;
Leadership;
Management;
Crisis Management;
Management Teams;
Negotiation;
Risk and Uncertainty;
Social Psychology;
Perception;
Personal Characteristics;
Perspective;
Power and Influence;
Society;
Public Administration Industry;
United States;
Georgia (state, US);
Atlanta
Goldenberg, Amit, and Julian Zlatev. "Atlanta Ransomware Attack (A)." Harvard Business School Case 923-009, August 2022.
- June 2018
- Teaching Note
Difficult Conversations and Dealing with Challenging Situations at Work
By: Boris Groysberg and Amram Migdal
Teaching Note for HBS Nos. 416-031, 416-032, 416-033, 416-034, 416-035, and 416-036.
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Keywords:
Communication;
Communication Intention and Meaning;
Human Resources;
Employee Relationship Management;
Management Skills;
Performance;
Performance Evaluation;
Personal Development and Career;
Relationships;
Groups and Teams;
Social Psychology;
Attitudes;
Behavior;
Conflict and Resolution;
Conflict Management;
Emotions;
Perception;
Personal Characteristics;
Perspective;
Power and Influence;
Prejudice and Bias;
Reputation;
Satisfaction;
Trust
- 19 Feb 2019
- First Look
New Research and Ideas, February 19, 2019
bias. Nine studies document this effect and provide insight into its psychological underpinnings. In Study 1, MBA students perceived their revised resumes to be of higher quality the more they differed from their original versions, but this View Details
Keywords:
Sean Silverthorne
- 16 Aug 2016
- First Look
August 16, 2016
drives wealthy and powerful people to white-collar crime? I draw from extensive personal interaction and correspondence with nearly fifty former executives as well as research in psychology, criminology, and economics to investigate how...
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Sean Silverthorne
- 03 May 2011
- First Look
First Look: May 3
diaries, the authors found that nothing contributed more to a positive inner work life (the mix of emotions, motivations, and perceptions that is critical to performance) than making progress in meaningful work. If a View Details
Keywords:
Sean Silverthorne
- 31 Jan 2012
- First Look
First Look: Jan. 31
negative emotions, lower intrinsic motivation, and less favorable perceptions of the organization-with negative consequences for performance. These actions include signaling low expectations for innovation; switching strategic direction...
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Sean Silverthorne & Carmen Nobel
- 08 Jun 2010
- First Look
First Look: June 8
find that diversified firms increased in value relative to single-segment firms during the crisis, a result that is not driven by the endogeneity of either financing constraints or firms' diversification choices. We also find that the increase did not simply reflect...
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Martha Lagace
- 29 Jun 2015
- HBS Case
Consumer-centered Health Care Depends on Accessible Medical Records
Health. Quelch says integrating patient data is crucial to propelling the health care system to become more consumer-centric. Yet with many people concerned about privacy and skeptical about personal data being shared, he believes any...
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- 03 Mar 2009
- First Look
First Look: March 3, 2009
PublicationsFinding Your True North: A Personal Guide Authors:Bill George, Andrew McLean, and Nick Craig Publication:San Francisco: Jossey-Bass, 2008 Abstract Based on Bill George's bestselling book True North, this View Details
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Martha Lagace
- 18 Mar 2001
- Research & Ideas
Want to Be an Entrepreneur? [Part I]
solely financial or technological, but "very personal — it depends on you and what you bring to the opportunity." The cases and exercises then marched through "the parameters of a well-designed, de novo business," she...
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by John S. Rosenberg
- 20 Apr 2016
- Research & Ideas
When CEOs Become Activists
and CEO Dan Schulman was especially vocal: “This decision reflects PayPal’s deepest values and our strong belief that every person has the right to be treated equally, and with dignity and respect,” he wrote in a statement. As the outcry...
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- 22 Dec 2003
- Research & Ideas
Why Negotiation is Like Jazz
it's unlikely you've ever put them together just like this, with this same person acting and reacting in quite the same way. Negotiation is a particularly high-stakes form of communication, one that requires the lightning-quick, informed...
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by Kathleen L. McGinn
- 25 Feb 2014
- First Look
First Look: February 25
Publications August 2013 Social Psychological & Personality Science Matchmaking Promotes Happiness By: Anik, Lalin, and Michael I. Norton Abstract—Four studies document and explore the psychology underlying people's proclivity to...
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Sean Silverthorne
- 18 Dec 2012
- First Look
First Look: December 18
relationships when it instead primarily encourages newcomers to express their personal identities. In a field experiment carried out in a large business process outsourcing company, we found that initial socialization focused on View Details
Keywords:
Carmen Nobel
- 22 Jul 2019
- Book
How to Be a Digital Platform Leader
exposure by hiring professional photographers to take photos similar to what a person would see for hotel listings. This decision was not only a differentiating factor from Craigslist-type postings or newspaper advertisements; it also...
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by Martha Lagace
- 14 Nov 2019
- Book
Lifting the Lid on Turkey's Hidden Business History
development due to corrupt business practices? Will it be able to enact more effective reforms? Jones: The latest Corruptions Perceptions Index ranks Turkey as 78 out of 180 countries in their level of corruption, more corrupt than China...
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by Sean Silverthorne
- 14 Nov 2006
- First Look
First Look: November 14, 2006
dynamics tool that he was responsible for creating—on a Sunday when he had a major personal engagement. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=407037 Tim Keller at Katzenbach Partners LLC (B)...
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Sean Silverthorne
- 24 Feb 2014
- Research & Ideas
Busting Six Myths About Customer Loyalty Programs
enabled retailers to do on a mass scale of millions of customers what shopkeepers did in their villages a century ago: offer a differentiated service to each shopper. Shopkeepers knew each one personally and treated them accordingly. If...
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- 24 Jan 2012
- First Look
First Look: Jan. 24
Cheltenham: Edward Elgar Publishing, 2012 Abstract Due to its clandestine nature, most of what we understand about corruption comes from survey evidence and self-reported perceptions of corruption: this limits both the range of questions...
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Sean Silverthorne
- 08 May 2007
- First Look
First Look: May 8, 2007
perceptions, emotions, and motivation levels—on several dimensions of performance. People perform better when their workday experiences include more positive emotions, stronger intrinsic motivation (passion for the work), and more favorable View Details
Keywords:
Martha Lagace