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- All HBS Web (619)
- Faculty Publications (196)
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- November 2003 (Revised August 2005)
- Case
First Commonwealth Financial Corporation
By: Robert S. Kaplan
First Commonwealth Financial Corp., a financial institution in central and southwestern Pennsylvania, implemented the Balanced Scorecard for describing and implementing its new customer-focused strategy. Its founder and chairman decided that the Balanced Scorecard also...
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Keywords:
Balanced Scorecard;
Corporate Strategy;
Customers;
Corporate Governance;
Governing and Advisory Boards;
Customer Relationship Management;
Executive Compensation;
Financial Services Industry;
Financial Services Industry;
Pennsylvania
Kaplan, Robert S. "First Commonwealth Financial Corporation." Harvard Business School Case 104-042, November 2003. (Revised August 2005.)
- 08 Oct 2013
- First Look
First Look: October 8
has sharply declined over the past 30 years, from 60% or 70% to only about 20%. What accounts for this trend? Disruption is coming for management consulting, the authors say, as it has recently come for law. For many years the professional View Details
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Sean Silverthorne
- 11 Jan 2011
- First Look
First Look: Jan. 11
permission to lead. Troy, a customer service manager, endangered his job and his company's reputation by focusing on protecting his position, not helping his team; when a trusted friend advised him to change his behavior, the results were...
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Sean Silverthorne
- 13 Jan 2009
- First Look
First Look: January 13, 2009
standard measures of patent quality, we find that patents granted to firms involved in private equity transactions are more cited (a proxy for economic importance), show no significant shifts in the fundamental nature of the research, and...
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Martha Lagace
- 05 Aug 2008
- First Look
First Look: August 5, 2008
Authors:Sharon Horsky, Steven C. Michael, and Alvin J. Silk Abstract The common perception appears to be that vertical integration of advertising services is more the exception than the rule in the U.S. advertising industry. This study...
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Martha Lagace
- 19 May 2009
- First Look
First Look: May 19, 2009
partnership in rural northern Minnesota between 14 different organizations, which worked together through an advisory board, governing board, and leadership team in order to deliver coordinated early childhood View Details
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Martha Lagace
- 30 Oct 2018
- First Look
New Research and Ideas, October 30, 2018
https://pubwww.hbs.edu/faculty/Pages/item.aspx?num=55179 When Harry Fired Sally: The Double Standard in Punishing Misconduct By: Egan, Mark, Gregor Matvos, and Amit Seru Abstract—We examine gender differences in misconduct punishment in the financial View Details
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Dina Gerdeman
- 06 Mar 2018
- First Look
First Look at Research and Ideas, March 6, 2018
Major Websites and Services By: Bates, Samantha, John Bowers, Shane Greenstein, Jordi Weinstock, and Jonathan Zittrain Abstract—This paper analyzes the extent to which the internet’s global domain name resolution (DNS) system has...
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Sean Silverthorne
- 17 Jan 2017
- First Look
First Look at New Research: January 17
surprisingly, we found that piracy contributed to the decline in music sales but was not the main cause. In this article, we review and respond to recent criticism of our work by Stan Liebowitz in Econ Journal Watch. We show how the use of View Details
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Sean Silverthorne
- 15 Dec 2015
- First Look
December 15, 2015
Competition Policy International Whither Uber? Competitive Dynamics in Transportation Networks By: Edelman, Benjamin G. Abstract—Transportation Network Companies offer notable service advances—but do they comply with the law? And if not,...
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Carmen Nobel
- 25 Sep 2012
- First Look
First Look: September 25
stories. The expression "telling our own stories" is used as a proxy for field research projects that, in their written form, explicitly rely on a scholar's personal involvement in a field. (By personal involvement in a field, I...
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Sean Silverthorne
- 06 Mar 2012
- First Look
First Look: March 6
through a combination of collaborative network building and customized advisory services. CGTI's hybrid business model and dual mission of profit and social value creation complicated the founders' decisions as they considered different...
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Sean Silverthorne
- 09 Aug 2016
- First Look
August 9, 2016
the leading proxy advisor Institutional Shareholder Services (ISS). Lastly, the case discusses the critique and defense of the board's role and is designed to allow for a discussion of the causes and...
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Sean Silverthorne
- 09 Jan 2006
- Research & Ideas
Rebuilding Commercial Real Estate
the best market data. But not anymore, says Dubrowski. Overpricing, not overbuilding, is the market's biggest problem. Today, his twenty-two-person firm pays upward of $400,000 a year for subscription data services, the same services that...
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- 12 May 2009
- First Look
First Look: May 12, 2009
decline in the stock price. Relational decided to invest in Home Depot and intended to initiate a proxy fight if the board did not reassess the company's strategy. Shortly thereafter, Nardelli left Home Depot and the board offered...
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Martha Lagace
- 03 Mar 2008
- First Look
First Look: March 4, 2008
because their market power allows them to charge higher service fees than domestic banks. Download the paper: http://www.hbs.edu/research/pdf/05-025.pdf Cases & Course MaterialsThe Armstrong Investigation Harvard Business School...
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Martha Lagace
- 17 Jul 2012
- First Look
First Look: July 17
Interactive Controls: Which, When, and Why? Author:Anette Mikes Abstract Taking a multiple-control perspective, I investigate a control debacle and its aftermath at a financial services company (MultiBank), focusing on an insurance...
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Sean Silverthorne
- 19 Mar 2019
- First Look
New Research and Ideas, March 19, 2019
unexplained pay disparity. After validating my estimate of unexplained pay disparity as a proxy for pay fairness, I find robust evidence of a negative (positive) relation between unexplained (explained) pay disparity and future firm...
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Dina Gerdeman
- 07 Apr 2009
- First Look
First Look: April 7, 2009
Addleshaw-Goddard (AG), the 15th largest law firm in the U.K., is seeking ways to serve larger clients on more important legal matters. Part of this strategy involves its "Client Development Centre (CDC)," an innovative idea and set of View Details
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Martha Lagace
- 26 Sep 2006
- First Look
First Look: September 26, 2006
received extraordinary support from its oversized Scientific Advisory Board; it had developed and secured a strong intellectual property portfolio that creates high barriers to entry for any new market entrants; and, it had $13 million of...
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Keywords:
Sean Silverthorne