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Show Results For
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All HBS Web
(329)
- News (58)
- Research (239)
- Events (3)
- Multimedia (5)
- Faculty Publications (123)
- 01 Dec 2002
- News
Alumni Honorees Urge Students to Emphasize Ethics
employees.” He emphasized that low turnover is a competitive advantage for Starbucks, which depends upon its frontline staff to maintain customer quality for millions of purchases each year. “People don't like to work only for a...
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- 28 Jun 2017
- Research & Ideas
Minimum Wage Hikes Drive (Lousy) Restaurants Out of Business
are the largest employer of minimum wage workers but also because they have a fairly high turnover rate—about 5 percent of restaurants go out of business each year. Using data obtained from Yelp, the researchers looked at reviews of about...
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- 16 Apr 2012
- Research & Ideas
The Inner Workings of Corporate Headquarters
only changing them gradually. Instead, they found rapid turnover in much of the employees' networks when there was a change in job functions. This was especially the case when individuals/workers moved from a line to a corporate staff...
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by Michael Blanding
- 17 Apr 2019
- Blog Post
Making Sabbaticals Mainstream Series: Marty
their sabbaticals, all three of the founders ended up leaving the firm voluntarily (and happily.) Summit persisted and has thrived, countering the belief that all turnover - especially among founders - is detrimental to company...
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- 23 Jan 2020
- Research & Ideas
Businesses Need a 'Catalyst' to Make CSR Practices Stick
have less turnover and higher rates of promotions for their companies. The nonprofit has now extended its service platform to five companies in Central and South America. Creating a catalyst on the ground was key to jump-starting the...
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by Michael Blanding
- 05 Mar 2001
- What Do You Think?
Fine Coupling: Can Human Resource Management Learn from Supply Chain Management?
"human inventory" mistakes will include only severance payments and relocation costs, not lost productivity and knowledge, or damaged customer relationships and human lives. Because they will be regarded as "planned reductions," they probably won't...
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by James Heskett
- 03 Jun 2015
- What Do You Think?
Is the Time Right for Self-Management?
hours. When the meal-time rush hit, each associate moved to a job at which he or she was most accomplished-something they called "Aces in Your Places." Within minutes productivity rose 60 percent to accommodate the rush. Sales targets were met at self-managed...
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- Web
Challenges and Opportunities in the Restaurant Industry - Course Catalog
increasing cost, and high turnover in the labor force. We will examine the responses of the industry to these issues, especially in light of increasing concerns about how to bridge the gap between consumer willingness to pay/perception of...
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- Web
Research - Managing the Future of Work
Companies’ Business Models Put Workers in a ‘Low-Wage Trap’—and How to Break the Cycle Re: Joseph Fuller “Many entry-level jobs lead workers to being caught in a low-wage trap, and employers fuel that by designing jobs around the assumption that high levels of View Details
- 08 Dec 2008
- Research & Ideas
Thinking Twice About Supply-Chain Layoffs
high levels of turnover and absenteeism, store managers never really know exactly how much labor they'll have." Ton has more on her mind than operational excellence. She has interviewed dozens of retail workers and store managers and...
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- 17 Feb 2010
- First Look
First Look: Feb. 17
case. Star Power: Colleague Quality and Turnover Authors:Boris Groysberg and Linda Eling-Lee Publication:Industrial and Corporate Change (forthcoming) An abstract in unavailable at this time. What It Takes to Make 'Star' Hires Pay Off...
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Martha Lagace
- Web
Research - Managing the Future of Work
low-wage trap, and employers fuel that by designing jobs around the assumption that high levels of turnover are inevitable,” Joseph Fuller, the study’s lead author and a Harvard Business School professor of... 28 Jan 2022 News Harvard...
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- 19 Jan 2022
- In Practice
7 Trends to Watch in 2022
also be necessary. Many companies assume that 50 percent, 100 percent, even 200 percent annual turnover in workers is “normal.” As a result, they fail to invest in programs such as upskilling that will dramatically improve their retention...
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by HBS News
- 25 Apr 2012
- What Do You Think?
How Will the “Age of Big Data” Affect Management?
of perfect information." Among the suggestions for managers were these: Help "data analyzers consume and translate the data" (Scott Kemme, who also suggested an alternative title for the column, which I instead used above), Know "what not to look at." (Phillip Clark)...
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Re: James L. Heskett
- 02 May 2018
- Blog Post
Should Companies Disclose Employee Compensation?
These are naturally definers of where an individual should be placed within a salary range. Those differences should be easily explained and verifiable upon request." Dan S. pointed out that disclosing pay ranges "can improve morale, reduce View Details
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All Industries
- 16 Feb 2016
- First Look
February 16, 2016
less likely to be aligned with company goals. However, the plan was associated with lower sales and gross profits and higher incidence of bad audits, absenteeism, and turnover in some situations where employees could have perceived the...
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Sean Silverthorne
- 25 Feb 2014
- First Look
First Look: February 25
replacing directors, as they rarely succeed in getting a majority of shareholder support, our results suggest that director turnover takes place following shareholder activism even without shareholder activists engaging in, let alone...
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Sean Silverthorne
- 12 Jul 2010
- Research & Ideas
Rocket Science Retailing: A Practical Guide
with tools for identifying and solving these problems, engage their employees and suppliers in their improvement efforts. Q: Your book notes that typical stores experience staff turnover of 100 percent each year. How do you see successful...
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- Web
Podcast - Managing the Future of Work
turnover and limited opportunity confronting the more than 4 in 10 American workers in low-wage jobs. We’ll talk about the disconnect between workers and employers, barriers to advancement, and importantly, how to break the cycle. Welcome...
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- 11 Jul 2017
- First Look
First Look at New Ideas and Research, July 11
or efficacy—influence change recipients’ willingness to adopt the change. By contrast, change recipients’ turnover intentions are driven by their levels of demonstrated ability and efficacy rather than their affective states. Publisher's...
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Sean Silverthorne